About the Job
The Service Quality Controller is responsible for ensuring that all automotive repair and maintenance services meet dealership quality standards. This role requires hands-on experience in automotive repair and maintenance, vehicle inspection, and quality control processes within a dealership or service workshop environment. The position plays a critical role in maintaining service excellence and customer satisfaction.
About the Opportunity
- Ensure all vehicle services meet dealership quality standards before release to customers.
- Verify that all repair and maintenance work is completed correctly, safely, and according to specifications.
- Confirm that customer concerns and service complaints are properly addressed and resolved.
- Conduct final inspections and validations to maintain high service quality and customer satisfaction.
- Identify quality issues and coordinate corrective actions with Personal Service Technicians.
- Maintain accurate inspection records and quality control documentation.
Qualifications
- Automotive technical certification or equivalent training
- Prior experience in quality assurance or technical supervision
- Familiarity with dealership quality and warranty standards
