Quality Assurance Supervisor

Job Description :

Bringing smiles is what we do at TTEC… for you and the customer. As a Quality Assurance Team Lead working in Santa Rosa, Laguna, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Do you have a passion for leading, mentoring and coaching Looking for an opportunity to learn more about the industry and gain direct management experience In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

You'll report to the QA Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

. Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

. Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team

. Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

. Associate degree, technical school or equivalent work experience

. Continuously promote a performance-driven culture and always work towards reaching for amazing

. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

. Consistently mentor and inspire associates

. Customer focused mindset

. Computer experience

What You Can Expect

. Supportive of your career and professional development

. An inclusive culture and community minded organization where giving back is encouraged

. A global team of curious lifelong learners guided by our company values

. Ask us about our paid time off (PTO) and wellness and healthcare benefits

. And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.