Quality Assurance Supervisor

We are looking for a Quality Assurance Supervisor who will play a key role in ensuring operational excellence across our branches and delivery centers. This position requires strong leadership, attention to detail, and the ability to drive continuous improvement in logistics and operations.

Key Responsibilities:

• Supervise QA Team Leaders and ensure consistent implementation of branch-level QA policies and SOPs.
• Conduct regular audits on CCTV monitoring, parcel handling, COD remittances, and operational compliance.
• Review and validate reports on problematic parcels, escalating systemic issues to management.
• Implement preventive measures to minimize risks and misoperations.
• Coordinate with Branch Supervisors, Admin, and Operations Managers to align QA practices with company standards.
• Oversee inspections of equipment, supplies, and branch cleanliness to meet safety and operational requirements.
• Monitor delivery schedules, RTS processes, and re-delivery instructions for accuracy and efficiency.
• Lead investigations of damaged, headless, or problematic parcels with proper documentation and resolution.
• Develop and implement QA training programs for Team Leaders and staff.
• Recommend policy updates and procedural improvements.
• Ensure timely submission of consolidated QA reports to Operations Management.

Qualifications

• Graduate of a 4-year course (preferred).
• Minimum of 4 years experience in logistics, operations, or quality assurance.
• Proven leadership and team management skills.