The Strongest Careers Continue Closer to the Decisions That Matter Most.
Your expertise has already helped strengthen quality and improve performance. Now choose an opportunity that places your contribution within an organisation where operational excellence supports every client relationship, every business decision, and every opportunity for growth.
As a Quality Assurance Specialist, you'll become part of a dedicated Australian professional services support capability through Emapta, collaborating with experienced professionals while continuing a career built on trust, excellence, and lasting professional achievement.
A Trusted Australian Organisation with Excellence at Its Cultural Core
Our client supports businesses across varied industries in responding confidently to change, pursuing growth, and realising commercial potential. Through its expanding Philippine capability, accomplished professionals contribute within an established Australian organisation renowned for sophisticated administrative and executive support.
Long-standing client relationships and collaborative thinking reflect a culture committed to innovation, continuous improvement, and professional development. Initiative, discretion, sound judgment, and exceptional service are respected as essential qualities within this high-performing corporate environment.
Job Overview
- Employment Type: Full-time
- Industry: Accounting & Finance
- Work Setup: Onsite in Makati for the first six months to immerse yourself in the business and collaborate closely with senior executives, with the opportunity to transition to a hybrid work setup thereafter
- Salary: PHP65,000 to PHP85,000 + 1-month salary sign-on bonus
- Shift: Day Shift | Weekends Off
The Qualifications We Seek
- At least 5 years of experience as a Quality Assurance Specialist, with a background in centralized administrative or financial transaction oversight and experience in quality review or quality assurance processes.
- Strong knowledge of quality assurance frameworks, governance practices, risk management, and performance standards, with the ability to conduct structured quality assessments against defined KPIs and operational requirements.
- Exceptional attention to detail and analytical skills, with the ability to evaluate vendor outputs, identify trends and root causes, and translate findings into clear, actionable recommendations.
- Proven ability to identify quality and performance risks, apply sound judgment, and escalate issues through established governance and operational pathways.
- Experience preparing accurate, insightful quality assurance reports that support performance management, operational decision-making, and continuous improvement initiatives.
- Demonstrated capability in coaching and developing vendor resources through structured feedback and training that strengthens performance and quality outcomes.
- Excellent communication, stakeholder management, and collaboration skills, with the ability to work effectively across vendor teams, operational leaders, and business stakeholders.
- Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint
- Working familiarity with Power BI reporting, dashboards, data visualisation, or workload monitoring is advantageous
- Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
- Conduct the required number of monthly quality assurance reviews and assessments in accordance with the NAO Quality Assurance Framework and agreed sampling methodology.
- Assess vendor outputs against established quality standards, KPIs, and performance measures while accurately recording results and maintaining a clear audit trail.
- Escalate quality issues, recurring errors, and performance risks to the NAO Operations Lead and relevant stakeholders through established escalation pathways.
- Prepare regular quality assurance reports that summarize performance results, trends, and key themes to support decision-making, performance management, and continuous improvement.
- Deliver coaching and training to vendor resources, addressing identified quality gaps and strengthening capability to meet role-specific performance standards.
- Collaborate with vendor leaders, NAO leadership, and operational teams to embed quality standards and promote consistent ways of working.
- Promote consistent, reliable, and high-quality vendor-delivered services that meet established quality and performance expectations across National Administrative Operations.
Exciting Perks Await!
Career-Defining Opportunities
- Pioneer a newly established support capability in the Philippines, helping shape the standards, quality culture, and operational excellence of a globally respected professional services organization
- Collaborate closely with senior professionals and business leaders across Australia
- Build a long-term international career with an employer recognized for investing in Top 1% talent
- Exposure to global best practices, world-class professional standards, and meaningful career progression
- Unlimited learning and development opportunities through Emapta Academy
- Mentorship from experienced leaders and cross-functional teams
Rewarding Compensation
- Competitive salary package
- One-month Sign-On Bonus
- Salary Advance Program through our banking partner (subject to eligibility and approval)
Work-Life Balance
- Day shift schedule
- Fixed weekends off
- Onsite work in Makati for the first six months, with the opportunity to transition to a hybrid work arrangement thereafter
- Prime office location in Makati with convenient access to MRT stations, restaurants, and commercial establishments
Health & Wellbeing
- Day 1 HMO coverage with one free dependent
- Complimentary 24/7 access to Emapta fitness facilities in Makati and Ortigas, including professional fitness coaching
- Standard government-mandated and company benefits
Recognition & Employee Experience
- 20 annual leave credits, including five convertible to cash
- Unlimited employee referral incentives
- Exclusive Emapta Lifestyle privileges, including hotel and restaurant discounts
- Employee engagement programs that foster collaboration and community
- A diverse, inclusive, and supportive workplace culture
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
