Your Quality Expertise Belongs in a Business Recognized for Excellence Worldwide

Exceptional quality creates confidence throughout an organization. As an OperationalQuality Assurance Specialist, you'll help reinforce the standards, consistency, and continuous improvement that enable senior professionals to deliver exceptional outcomes for their clients.

Through Emapta, you'll become part of the Top 1% talent supporting one of Australia's most respected professional services organizations, gaining international exposure and opportunities to continue growing your career alongside experienced professionals.

The greatest professional opportunities come from contributing to organizations that expect-and recognize-exceptional expertise.

A Global Name. A Respected Reputation. The Standard Businesses Trust.

Our client is a prominent Australian professional services organisation supporting businesses across varied industries through growth, change, and commercial opportunity. Its expanding Philippine capability connects accomplished professionals with senior decision-makers in a fast-paced corporate environment centred on sophisticated administrative and executive support.

Long-standing client relationships, collaborative thinking, innovation, and continuous improvement distinguish its reputation. Professional development remains central to a culture that values initiative, discretion, sound judgment, and exceptional service.

Job Overview

Employment Type: Full-time
Work Setup: Onsite in Makati for the first six months to establish strong executive partnerships, with the opportunity to transition to a hybrid work setup thereafter.
Salary: Earn up to PHP105,000 + 1-month salary sign-on bonus
Shift: Day Shift | Weekends Off

The Qualifications We Seek

At least 7 years of experience as a Document Support Specialist.
Strong technical expertise in document support combined with experience managing workflows and leading teams of approximately5 direct reports.
Proven ability to coach team members while maintaining high standards for quality, accuracy, and operational delivery.
Demonstrated proficiency across the Microsoft 365 suite and ecosystem is essential, including Outlook, Teams, Word, Excel, and SharePoint
Strong Microsoft PowerPoint capability, including the preparation of polished executive presentations, briefs, reports, and meeting materials
Working familiarity with Power BI reporting, dashboards, or data visualisation is advantageous
Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous

Your Daily Tasks

Business Support Leadership

Provide end-to-end business support for senior stakeholders and complex activities, ensuring efficient delivery and consistently high standards.
Act as the senior specialist for complex, time-critical, or high-volume processes, tracking actions, dependencies, and risks while resolving or escalating issues promptly.

Workflow & Operational Excellence

Coordinate and prioritize work across Business Support Specialists and Executive Support teams to maintain clear ownership, smooth workflows, and timely completion.
Apply and reinforce agreed standards, processes, and controls to maintain service quality and operational discipline.

Team Leadership

Support the Business Support Lead by embedding consistent ways of working and providing day-to-day guidance to Business Support Specialists.

Role Competencies

Business Support Operations - Handle complex requests while exercising sound judgment in triage, prioritization, and SLA risk management.
Output Quality & Governance - Sequence work effectively, manage dependencies, remove blockers, and ensure accurate, efficient outputs with proper version control.
Strategic Partnership & Coaching - Serve as the first point of escalation, coach team members, resolve issues, and collaborate closely with Executive Support Services.
Stakeholder Partnership - Build trusted relationships across Executive Support, Office Support, and service lines while ensuring requests are routed appropriately.
Performance & Dashboard Support - Monitor SLA performance and service volumes while leveraging dashboards and AI to identify issues and improve operational efficiency.

Exciting Perks Await!

Career-Defining Opportunities

Pioneer a newly established support capability in the Philippines, helping shape the standards, quality culture, and operational excellence of a globally respected professional services organization
Collaborate closely with senior professionals and business leaders across Australia
Build a long-term international career with an employer recognized for investing in Top 1% talent
Exposure to global best practices, world-class professional standards, and meaningful career progression
Unlimited learning and development opportunities through Emapta Academy
Mentorship from experienced leaders and cross-functional teams

Rewarding Compensation

Competitive salary package
One-month Sign-On Bonus
Salary Advance Program through our banking partner (subject to eligibility and approval)

Work-Life Balance

Day shift schedule
Fixed weekends off
Onsite work in Makati for the first six months, with the opportunity to transition to a hybrid work arrangement thereafter
Prime office location in Makati with convenient access to MRT stations, restaurants, and commercial establishments

Health & Wellbeing

Day 1 HMO coverage with one free dependent
Complimentary 24/7 access to Emapta fitness facilities in Makati and Ortigas, including professional fitness coaching
Standard government-mandated and company benefits

Recognition & Employee Experience

20 annual leave credits, including five convertible to cash
Unlimited employee referral incentives
Exclusive Emapta Lifestyle privileges, including hotel and restaurant discounts
Employee engagement programs that foster collaboration and community
A diverse, inclusive, and supportive workplace culture

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!

Operational Quality Assurance Specialist