Quality Expertise That Helps Leadership Uphold Operational Excellence
Exceptional organizations earn trust by maintaining exceptional standards. The Quality Assurance Specialist plays a vital role in preserving that trust-providing the governance, performance insights, and coaching that strengthen operational excellence across the business. Become part of the Top 1% talent through Emapta, contributing to a high-performing professional services environment where your expertise helps strengthen quality, influence continuous improvement, and support confident business decisions.
Trusted by Businesses. Recognized for Excellence.
Our client is a prominent Australian professional services organisation supporting businesses across diverse industries through growth, change, and emerging opportunities. Its dedicated Philippine capability places accomplished specialists in close collaboration with senior decision-makers, strengthening sophisticated administrative and executive functions within a fast-paced corporate setting.
A reputation for excellence is reinforced by valued client relationships, genuine collaboration, innovation, continuous improvement, and career development. Initiative, discretion, and exceptional service carry meaningful influence-giving the Quality Assurance Specialist an important role in protecting operational consistency, strengthening capability, and preserving the standards clients trust.
Job Overview
- Employment Type: Full-time
- Industry: Accounting & Finance
- Work Setup: Onsite in Makati for the first six months to immerse yourself in the business and collaborate closely with senior executives, with the opportunity to transition to a hybrid work setup thereafter
- Salary: PHP65,000 to PHP85,000 + 1-month salary sign-on bonus
- Shift: Day Shift | Weekends Off
Exciting Perks Await!
- Day 1 HMO coverage with one free dependent
- Competitive salary package plus Sign-On Bonus
- Opportunity to transition to a hybrid work setup after six months
- Prime office location in Makati with easy access to MRT stations, restaurants, and banks
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of six months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms in Ortigas and Makati with complimentary fitness coaching
- Exclusive Emapta Lifestyle perks including hotel and restaurant discounts
- Unlimited employee referral incentives
- Standard government and Emapta benefits
- 20 annual leave credits, including 5 convertible to cash
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 5 years of experience as a Quality Assurance Specialist, with a background in centralized administrative or financial transaction oversight and experience in quality review or quality assurance processes.
- Strong knowledge of quality assurance frameworks, governance practices, risk management, and performance standards, with the ability to conduct structured quality assessments against defined KPIs and operational requirements.
- Exceptional attention to detail and analytical skills, with the ability to evaluate vendor outputs, identify trends and root causes, and translate findings into clear, actionable recommendations.
- Proven ability to identify quality and performance risks, apply sound judgment, and escalate issues through established governance and operational pathways.
- Experience preparing accurate, insightful quality assurance reports that support performance management, operational decision-making, and continuous improvement initiatives.
- Demonstrated capability in coaching and developing vendor resources through structured feedback and training that strengthens performance and quality outcomes.
- Excellent communication, stakeholder management, and collaboration skills, with the ability to work effectively across vendor teams, operational leaders, and business stakeholders.
- Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint
- Working familiarity with Power BI reporting, dashboards, data visualisation, or workload monitoring is advantageous
- Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
- Conduct the required number of monthly quality assurance reviews and assessments in accordance with the NAO Quality Assurance Framework and agreed sampling methodology.
- Assess vendor outputs against established quality standards, KPIs, and performance measures while accurately recording results and maintaining a clear audit trail.
- Escalate quality issues, recurring errors, and performance risks to the NAO Operations Lead and relevant stakeholders through established escalation pathways.
- Prepare regular quality assurance reports that summarize performance results, trends, and key themes to support decision-making, performance management, and continuous improvement.
- Deliver coaching and training to vendor resources, addressing identified quality gaps and strengthening capability to meet role-specific performance standards.
- Collaborate with vendor leaders, NAO leadership, and operational teams to embed quality standards and promote consistent ways of working.
- Promote consistent, reliable, and high-quality vendor-delivered services that meet established quality and performance expectations across National Administrative Operations.
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
