Bring Your Leadership to a World-Class Standard.
Some professionals produce outstanding work. Others create the environment where outstanding work becomes the expectation.
Join the Top 1% talent supporting one of Australia's most respected professional services firms as an Operational Quality Assurance Specialist. You'll lead a team responsible for delivering high-quality document support while guiding workflows, coaching specialists, and ensuring every deliverable reflects the professionalism and precision expected by a globally respected organization.
Because real leadership isn't measured by the work you complete-it's measured by the standard your team continues to uphold because of you.
A Global Name. A Respected Reputation. The Standard Businesses Trust.
Our client is a distinguished Australian professional services organisation supporting businesses across diverse industries through growth, change, and opportunity. Its dedicated Philippine capability places accomplished specialists in close partnership with senior professionals and leaders, contributing sophisticated administrative and executive services within a fast-paced corporate environment.
Excellence, trusted relationships, genuine collaboration, innovation, and continuous improvement define its reputation. With professional development central to the culture, this opportunity offers meaningful responsibility in an organisation that values initiative, discretion, exceptional service, and the expertise required to support influential decision-makers.
Job Overview
- Employment Type: Full-time
- Work Setup: Onsite in Makati for the first six months to establish strong executive partnerships, with the opportunity to transition to a hybrid work setup thereafter.
- Salary: Earn up to PHP105,000 + 1-month salary sign-on bonus
- Shift: Day Shift | Weekends Off
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package plus Sign-On Bonus
- Prime office location in Makati with easy access to MRT stations, restaurants, and banks
- Day shift schedule
- Fixed weekends off
- Opportunity to transition to Hybrid set-up
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of six months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms in Ortigas and Makati with complimentary fitness coaching
- Exclusive Emapta Lifestyle perks including hotel and restaurant discounts
- Unlimited employee referral incentives
- Standard government and Emapta benefits
- 20 annual leave credits, including 5 convertible to cash
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 7 years of experience as a Document Support Specialist.
- Strong technical expertise in document support combined with experience managing workflows and leading teams of approximately5 direct reports.
- Proven ability to coach team members while maintaining high standards for quality, accuracy, and operational delivery.
- Demonstrated proficiency across the Microsoft 365 suite and ecosystem is essential, including Outlook, Teams, Word, Excel, and SharePoint
- Strong Microsoft PowerPoint capability, including the preparation of polished executive presentations, briefs, reports, and meeting materials
- Working familiarity with Power BI reporting, dashboards, or data visualisation is advantageous
- Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
Business Support Leadership
- Provide end-to-end business support for senior stakeholders and complex activities, ensuring efficient delivery and consistently high standards.
- Act as the senior specialist for complex, time-critical, or high-volume processes, tracking actions, dependencies, and risks while resolving or escalating issues promptly.
Workflow & Operational Excellence
- Coordinate and prioritize work across Business Support Specialists and Executive Support teams to maintain clear ownership, smooth workflows, and timely completion.
- Apply and reinforce agreed standards, processes, and controls to maintain service quality and operational discipline.
Team Leadership
- Support the Business Support Lead by embedding consistent ways of working and providing day-to-day guidance to Business Support Specialists.
Role Competencies
- Business Support Operations - Handle complex requests while exercising sound judgment in triage, prioritization, and SLA risk management.
- Output Quality & Governance - Sequence work effectively, manage dependencies, remove blockers, and ensure accurate, efficient outputs with proper version control.
- Strategic Partnership & Coaching - Serve as the first point of escalation, coach team members, resolve issues, and collaborate closely with Executive Support Services.
- Stakeholder Partnership - Build trusted relationships across Executive Support, Office Support, and service lines while ensuring requests are routed appropriately.
- Performance & Dashboard Support - Monitor SLA performance and service volumes while leveraging dashboards and AI to identify issues and improve operational efficiency.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
