Quality Assurance Specialist

Data Management and Processing

• Extract, clean, and validate data from multiple sources, including CEI/CEM systems,

trackers, and Google Sheets.

• Conduct manual processing and extraction of Key Quality Indicators (KQI) and customer

metrics.

• Correlate various datasets (Programs, KQIs, and on-ground insights) to identify

performance trends and improvement opportunities.

• Manage manual updating and maintenance of program and performance trackers.

• Archive reports and maintain proper documentation of data and reports for audit and

reference.

Reporting and Visualization

• Develop and maintain visual reports and dashboards for territory and national-level

insights.

• Summarize data findings into clear, concise reports for both technical and non-technical

audiences.

• Provide quality insights based on correlated datasets to highlight performance gaps and

improvement areas.

• Generate periodic performance summaries with actionable recommendations for

management review.

Service Incident and Problem Management Support

• Identify and validate service degradations and network problems at town or element level.

• Create and track service incident and problem tickets in coordination with VASD, SPB, and

SA teams.

• Support monitoring and reporting during planned events, including coordination, execution

follow-up, and post-mortem analysis.

Cross-Functional Coordination

• Collaborate with internal teams to align reporting requirements and support timely delivery

of insights.

• Support solution tracking, progress follow-through, and execution monitoring for assigned

programs and events.

Qualifications

• Bachelor's degree in Information Technology, Statistics, Engineering, or related field.

• At least 1 year of experience in data analysis, reporting, or network performance

management.

• Strong proficiency in Excel/Google Sheets; experience with visualization tools (e.g., Power

BI, Tableau, Data Studio) is an advantage.

• Analytical mindset with attention to detail and data accuracy.

• Good communication and presentation skills, able to translate data into clear insights.

• Experience with telecom performance data or service quality monitoring is preferred.