Quality Assurance Manager

Company Description

EXL is a trusted digital transformation partner specializing in analytics, digital interventions, and operations management, delivering tailored solutions to address the unique needs and goals of businesses. By focusing on outcomes and leveraging data effectively, EXL helps organizations make informed decisions, enhance efficiency, and foster sustainable growth. With expertise in AI, data science, and process improvement, the company works collaboratively with its clients to implement scalable models and gain a competitive edge. Dedicated to delivering success, EXL ensures its strategies integrate seamlessly with an organization's culture, legacy systems, and overall objectives. For more information, visit www.exlservice.com.

Role Description

This is a full-time, on-site role for a Quality Assurance (QA) Manager handling Alabang and QC sites. The QA Manager will oversee and improve quality assurance processes, ensure compliance with company standards, and establish metrics to measure product and process quality. Responsibilities include leading quality audits, analyzing testing outcomes, managing QA teams, developing test strategies, and implementing process improvements. The role also entails ensuring that deliverables meet client requirements and fostering a culture of quality and continuous improvement.

Qualifications

• Strong understanding of Quality Assurance processes, quality standards, and metrics
• Experience with QA testing techniques, test development, and managing QA tools
• Skills in Process Improvement, quality audits, and compliance management
• Leadership and team management experience with excellent communication skills
• Ability to analyze, interpret testing data, and implement effective solutions
• Familiarity with project management and operational workflows
• Knowledge of industry-specific quality control and regulatory standards
• Bachelor's degree in a relevant field; certifications in quality management or process improvement such as Six Sigma are an advantage