Quality Assurance Conformance Manager

Job Summary:

The QA Conformance Manager is responsible for ensuring that products, processes, and operations consistently meet established quality, food safety, regulatory, and company standards. This role leads quality assurance and conformance initiatives, drives continuous improvement, and partners with cross-functional teams to identify and mitigate quality risks.

The role will oversee quality systems, audits, corrective and preventive actions, compliance monitoring, and quality performance reporting to ensure operational excellence and customer satisfaction.

Key Responsibilities:

• Lead the implementation and continuous improvement of quality assurance and conformance programs.
• Establish, monitor, and maintain quality standards, procedures, and controls across operations.
• Conduct and oversee internal audits, inspections, and compliance assessments.
• Monitor product and process conformance against company, regulatory, and food safety requirements.
• Identify quality gaps, risks, and recurring issues and develop appropriate corrective and preventive actions (CAPA).
• Partner with Operations, Supply Chain, Product Development, and other stakeholders to resolve quality concerns.
• Analyze quality data and trends and provide actionable recommendations to management.
• Develop and present regular quality performance reports, including key quality metrics and audit findings.
• Ensure proper documentation, recordkeeping, and traceability of quality-related activities.
• Lead investigations of customer complaints, product non-conformances, and quality incidents.
• Support supplier and third-party quality assessments when required.
• Ensure compliance with applicable regulatory requirements and industry standards.
• Lead and coach the QA/Conformance team, ensuring clear accountability and effective execution of responsibilities.
• Drive a culture of quality, compliance, continuous improvement, and accountability across the organization.

Qualifications:

• Bachelor's degree in Food Science, Food Technology, Quality Management, Engineering, or a related field.
• At least 5 years of relevant experience in Quality Assurance, Quality Management, Food Safety, Compliance, or a related function.
• Experience in a managerial or supervisory capacity is preferred.
• Strong knowledge of quality management systems, auditing, CAPA, root cause analysis, and continuous improvement methodologies.
• Experience in food service, food manufacturing, retail, or a related industry is an advantage.
• Familiarity with relevant food safety and regulatory standards.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Ability to lead teams and influence cross-functional stakeholders.
• Willingness to travel to stores, facilities, suppliers, or other operating locations as required.

Key Competencies:

• Quality & Compliance Management
• Audit & Risk Management
• Root Cause Analysis & CAPA
• Continuous Improvement
• Data Analysis & Reporting
• Stakeholder Management
• Leadership & People Management
• Problem Solving & Decision Making
• Attention to Detail
• Strong Business Acumen

Success Measures:

• Quality and conformance performance
• Audit and compliance results
• Reduction in recurring quality issues
• Timely closure of CAPA and audit findings
• Food safety and regulatory compliance
• Customer complaint resolution
• Successful implementation of quality improvement initiatives
• Effectiveness and performance of the QA/Conformance team