This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Assurance Specialist. In this role, you will be responsible for evaluating the quality of customer interactions and ensuring compliance with company standards. Your contributions will directly impact the overall performance of the Credit Team, enhancing customer satisfaction and operational efficiency. You'll work closely with supervisors to identify training opportunities and support team objectives. This is a unique opportunity to leverage your expertise and establish a significant impact within a dynamic work environment.
Accountabilities
- Listen to and evaluate inbound and outbound calls of the Credit department staff.
- Conduct desktop monitoring to assess team performance and service quality.
- Prepare timely evaluations of phone calls and share insights with supervisors.
- Complete Aging Reviews for Accounts Receivable Representatives as scheduled.
- Identify areas for training and coaching and communicate them effectively.
- Maintain accurate reporting spreadsheets and documentation.
- Work collaboratively with supervisors and team members to meet customer goals.
- Perform additional responsibilities as assigned.
Requirements
- High School Diploma or GED required.
- 4-6 years of experience in credit or Accounts Receivable.
- Previous customer service experience is a must.
- Self-directed with the ability to work independently.
- Strong organizational skills with attention to detail.
- Excellent written and verbal communication skills.
- Professionalism and integrity in performing job duties.
- Ability to work under pressure in a fast-paced environment.
- Proficient in Microsoft Office and D365.
- Flexibility and adaptability to change.
Benefits
- Competitive hourly wage based on experience.
- Eligibility for an annual discretionary bonus up to 5% of base salary.
- Accrual of paid time off and 8 paid holidays.
- Comprehensive medical, dental, and vision benefits.
- 401k plan with up to 4% earnings match.
- Life insurance and disability coverage.
- Paid maternity/paternity leave.
- Pet insurance available.
Why Apply Through Jobgether
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
