Quality Assurance Analyst

Ms Office, Contact Centre knowledge, Auditing, Healthcare experience

Excel, Ms Office Applications, Powerpoint, Ms Word

Ms Office Applications, CRM platforms, Proficiency in using quality monitoring tools, Quality monitoring and evaluation, Analytical and problem-solving abilities

Fraud Risk Domain Knowledge, Internal policies SOPs and regulatory audit expectations, Ability to translate complex fraud findings into business-friendly language, BSP regulations and circulars related to fraud and consumer protection, Strong understanding of QA frameworks sampling scoring defect classification, Knowledge of root cause analysis RCA methodologies, Knowledge of MS Office Reporting QA-specific tools systems and fraud tools and systems, Ability to analyze trends in QA scores error types analyst performance, Knowledge in fraud monitoring tools systems, Basic understanding of metrics error rate accuracy, Familiarity with fraud controls threshold alerts and risk scoring, Knowledge in Data Reporting Tools QA Dashboards and Scorecards