Excel, Ms Office Applications, Powerpoint, Ms Word

Internal policies SOPs and regulatory audit expectations, BSP regulations and circulars related to fraud and consumer protection, Basic understanding of metrics error rate accuracy, Familiarity with fraud controls threshold alerts and risk scoring, Ability to translate complex fraud findings into business-friendly language, Knowledge in Data Reporting Tools QA Dashboards and Scorecards, Ability to analyze trends in QA scores error types analyst performance, Knowledge of MS Office Reporting QA-specific tools systems and fraud tools and systems, Strong understanding of QA frameworks sampling scoring defect classification, Knowledge in fraud monitoring tools systems, Fraud Risk Domain Knowledge, Knowledge of root cause analysis RCA methodologies