FIND YOUR BETTER AT AIAIf you believe in better, we'd love to hear from you.WE ARE LOOKING FOR .....Responsible for operational risk management, audit issues monitoring, and regulatory reporting/coordination with primary responsibility for strengthening process effectiveness by ensuring adequacy and effectiveness of internal controls to help the business deliver strategies with the right balanced approach
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- Ensures and assesses adequacy and effectiveness of Operations internal controls implementation through Quality Assurance review/testing and monitors compliance with policies and procedures
- Assists in designing effective processes to help ensure each business unit of Operations delivers strategies with the right balanced approached: innovative, compliant and helpful with its sales partners
- Conducts and directs assessment/review of controls, operating procedures, and compliance with policies and regulations and make necessary revisions or additions
- Ensures operational risks are managed well and escalates identified open items for resolution
- Assists the different units in Operations in performing risks identification and assessments
- Establish, maintain and update in a timely manner Operations risk register
- Track, monitor progress and ensure timely implementation of action items
- Report on a timely manner risk events
- Continuous monitoring & timely submission of KRIs
- Acts as Operations point person for all regulatory (compliance, audit and legal) matters.
- Coordinates all regulatory requirements and ensures compliance of units under Operations
- Ensures that all items within his/her scope are compliant with the various policies and guidelines of the following internal and external stakeholders, but not limited to AIA, Philam Life, Insurance Commission and AMLC
- Develop and implement programmes, policies, procedures and methods to establish, maintain and improve the quality standards of AIA's products, services and operations
- Conduct a wide range of quality control tests and analyses to ensure relevant products, services and processes meet or exceed specified standards and requirements
- May develop programmes or trainings to ensure that all the business units under Operations have an intricate understanding of all internal control guidelines and standards
- Act as team lead of the Operations Quality and Risk Management team
- On-time and accurate completion of Risk and Regulatory report requirements i.e. risk assessments, control testing, etc.
- No significant audit/regulatory compliance findings
- All the different business units within Operations
- Units outside of Operations including but not limited to Compliance, Risk, Finance, etc.
- Vendors/ Third-party providers
QUALIFICATIONS:
- Education - Candidate must possess at least a Bachelor's/College Degree preferably in the field of Accounting, Finance or Business Administration or any related courses
- With at least three (5-8) years of experience in the insurance / financial industry preferably as auditor or operational risk management officer with experience in planning and executing test/walkthroughs and implementing controls frameworks within the business/process
- Strong knowledge of insurance /business processes
- Sound knowledge of business process improvements and risk management/internal controls framework
- Must be proficient in MS Office applications
- Must be organized and keen to details
- With good analytical and problem-solving skills
- Must have excellent oral and written communication skills
