Quality Analyst - US Bank (100% Back Office)

Radius Global Solutions is a global brand located in several countries. We specialize in delivering best in class customer service and/or processing for our multiple US based clients. We are an employee-centric organization and offers growth opportunities for deserving and performing employees. To know more about us, our website is: radiusgs.com.

Be part of US Bank team with Radius Global Solutions!

As a Quality Analyst for the Bank Operations Quality Team, you will be responsible for day-to-day quality assurance reviews, facilitating cross-functional meetings, and working collaboratively with stakeholders and management. Your role is crucial in ensuring that quality performance is monitored, communicated, and implemented in accordance with firm policies and standard operating procedures.

 Job Responsibilities:

Perform call quality monitoring of client servicing calls.

Constant working with US based team members in relation to the lifecycle of their collections call procedures

Contribute to continuous improvement and development of the quality program.

Require to regularly follow changing/regulatory procedures and setting controls in place.

Goals and targets are required to be met and follow schedules for completing daily / weekly and monthly monitors.

Handle additional responsibilities assigned by management which may include partner communications, maintenance of quality agreements, etc.

ACCURATELY judge, document and deliver information regarding the call monitoring process by oneself.

 Qualifications:

International Call Monitoring experience in any INTERNATIONAL as a Quality Analyst

Knowledge of financial principles and procedures.

Common business knowledge of financial services collections.

Attention to detail and diligence.

Strong interpersonal, written, and oral communication skills.

Self-starter, able to work independently and as part of multicultural teams.

Proficient in organizing, priority-setting, and issue management.

At least a Senior High School Graduate

Proficient in Microsoft tools

Has good typing skills

Has keen attention to details

Must have at least 1-year BPO experience handling CALL QUALITY MONITORING

Must be willing to work night shift (US shift)

Must be willing to work onsite full time in Eastwood, Quezon City

Why Radius

Retention Bonus

Company events

Health insurance

Opportunities for promotion

Paid training

Incentives (Post OJT)