The Quality Analyst, Risk and Controls, is an individual contributor role responsible for first line of defense risk governance and ongoing supervision of business controls.This includes risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, internal and external audits, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment.
Additionally the Quality Analyst, Risk and Controls leverages risk assessment data to identify data-driven insights in support of the first line of defense, facilitates risk and control remediation and leads efforts owning mid-term and long-term action plans, and engaging and influences cross-functional teams to deliver on performance and project goals.
The Quality Analyst, Risk and Controls will have expertise in PowerBI and data analytics, with a strong background in data visualization, statistical analysis, and database management to help drive data driven decision-making.
Minimum of six years experience in a banking customer service environment related to card issuing, merchant acquiring, or Backoffice across multiple channels (Voice, Chat, Email, Back Office, or Social Media)
Minimum of two years of previous risk/testing function including Risk and Control Self Assessment experience.
Has previous experience presenting to large audiences.
Strong analytical and problem solving skills and is a quick learner
A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and meeting/exceeding performance results.
Ability to analyze and assess the adequacy of operational controls and identify opportunities.
Proficiency with MS Outlook, Word, Excel and Power Point.
Six Sigma Certified (or alike) with experience in a performance improvement methodology.
Demonstrates the ability to communicate & translate technical service processes, applications, and concepts to internal and external clients to convey the Why, What and How of the solution or service offering.
Subject matter expert with applicable service and all support tools and processes.
Demonstrates language proficiency required for the applicable services.
For the services supported, demonstrates the applicable knowledge of Visa's International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulation.
Additional Preferred Qualifications:
Proficiency in MS PowerBI including creating dashboards, reports and data visualization tools (e.g., Tableau).Strong knowledge of data analytics tools and techniques -Understanding of statistical analysis and data mining techniques.
