QA Supervisor (BFSI)

What You'll Do:

• Supervise and support the QA team in daily quality assurance operations.
• Monitor performance and ensure compliance with internal and client quality standards.
• Conduct audits, identify root causes, and drive corrective and preventive actions.
• Collaborate with Operations, Training, and other teams to resolve quality concerns.
• Coach, train, and mentor QA staff to foster excellence and growth.

What We're Looking For:

• Has experience with BFSI (Banking/ Financial Services/ Insurance Accounts)
• At least 3 years of total experience in Quality Assurance (QA Associate, QA Specialist, or higher).
• Minimum of 1 year in a Supervisory or Leadership capacity, preferably in a BPO environment.
• Strong understanding of QA systems, metrics, and process improvement initiatives.
• Excellent communication, analytical, and problem-solving skills.
• Passionate about quality, teamwork, and continuous improvement.