We are looking for a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role, you will support testing efforts across Voice AI components such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS), Workflow and Automation while also contributing to test documentation preparation. This is an excellent opportunity for someone with up to 3 years of QA experience to deepen their skills in the fast-growing Voice AI space.
- Part-time: 20 hours/week
- Fully remote position: Australian company
- Start date: ASAP
- Long-term opportunity with potential for increased hours
- Compensation: Flexible, depending on experience level
Key Responsibilities:
- Assist in creating and executing test plans, test cases, and test scripts for Voice AI Agent applications and backend services
- Conduct functional, integration, and regression testing of AI-powered voice interactions, including speech recognition, intent understanding, and response accuracy
- Validate voice agent conversation flows, including ASR, NLU, and TTS performance
- Prepare and maintain detailed test documentation, including test cases, test reports, and defect logs
- Identify, report, and track defects using bug-tracking tools (e.g., Jira)
- Participate in test reviews and provide feedback to developers and product managers
- Support API testing for backend services and voice agent integrations
- Collaborate closely with senior QA engineers, developers, and product teams to reproduce and troubleshoot issues
- Assist in User Acceptance Testing (UAT) preparation and execution
- Ensure testing follows security and privacy best practices
Required Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field
- 13 years of experience in Software Quality Assurance or Software Testing
- Exposure to Voice AI, Chatbots, or Conversational AI products is preferred
- Basic understanding of ASR, NLU, and TTS technologies
- Experience writing and executing test cases and preparing QA documentation
- Familiarity with QA tools such as Jira, TestRail, Postman, or similar
- Some experience with API testing or automation tools is a plus
- Good problem-solving skills and attention to detail
- Strong verbal and written communication skills
- Eagerness to learn new testing techniques and Voice AI technologies
Preferred Qualifications:
- Familiarity with Bot Testing Tools (e.g., Botium) is a plus
- Basic scripting knowledge (Python, JavaScript, or similar) for automation is a bonus
- Experience with agile development processes
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