To be a passionate individual to deliver personalised and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.
The Benefits:- 13th Month Pay
- 15-Days Annual Leave
- Maternity, Paternity & Solo Parent Leave
- Social Security System
- Philhealth
- Pag-Ibig
- HMO
- Personal Accident Insurance
- Annual Medical Health Check
- Milestone Tokens
- Team Building
- Referral Bonus
- and more
The Responsibilities:- Answer all incoming calls, emails, social media enquiry, and make outgoing calls
- Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
- Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
- Assist customers with their requests, orders, and enquiries and create sample request/s forms when requested.
- Provide customer service that meets or exceeds customer needs.
- Comprehend product information sheets and relay them to customers in simple terms
The Requirements:- 2- 3 years experience in Customer Service or a similar role.
- Experienced in retail specifically in fashion brands.
- Basic computer knowledge and typing skills.
- Must be friendly, outgoing, and have a conversational tone of voice.
- Must have a clear speaking voice and be able to communicate well over the phone.
- Must be able to follow set procedures including the ability to read scripts verbatim.
- Excellent time management and problem-solving skills.
- Ability to think creatively and use initiative to work independently.
- Extremely organised and has a strong ability to work on multiple tasks simultaneously.
- People focused, work well as part of a team with great collaboration.
The Work Set-Up:- Work onsite
- 8 hour work shift
- Monday to Friday
- Day shift (7am - 3:30pm)
The Location:Unit 1E, Philexcel Business Park Annex, Clark Freeport Zone, 2023, Pampanga, Philippines.
Who we are:Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.
