Who we are.
At Network Solutions, we've been trusted for decades to help people get online and stay ahead. We've been here since the beginning of the internet, and we're still building for what comes next.
As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.
The Network Solutions team is here to help online businesses protect what's theirs and build for tomorrow. That's why millions trust us to protect their domains, brands, and websites every day.
Whatyou'lldo & howyou'llmake your mark
- Monitor and review all pending product activations at the start and end of each shift to ensuretimelyprocessing.
- Verify that all pending products are activated or processed within 24 hours of the order.
- Providetimelyand professional customer updates via phone and email, setting clear expectationsregardingproduct activation timelines.
- Follow up with unresponsive customers to obtain necessary information for activation.
- Maintainaccuratedocumentation of product activation errors and resolutions.
- Ensure thatall tickets are responded to or updated within the designated Service Level Agreement (SLA).
- Respond promptly to queries from the operations team,facilitatingsmooth workflow and coordination.
- Proactively escalate issues and request activation for complex products, such as VPS and relatedadd-ons.
- Coordinate with SSL providers for issuance and verification of SSL certificates,assistingcustomers as needed.
- Demonstrate flexibility in work hours to meet operational needs.
- Conduct all work in alignment with the company's core values, policies, and ethical standards.
- Performadditionalduties assigned by management to support operational efficiency and businessobjectives.
Who you are & whatyou'llneed to succeed.
- Graduate or Undergraduate of any IT-relatedCourse (Fresh Graduates are welcome to apply)
- Or with BPO/ITexperienceof at least 6 months to 1 year.
- Must have average communicationskills,both verbal and written.
Whyyou'llloveus.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another'sdifferences.We'reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect withNewfoldersglobally.
- We care about you.We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits -200KMBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
- Where can we take youWe'refans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with #teamnewfold!
#NetworkSolutions
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
