Position Title: Provider Operations Specialist (Telehealth Coordinator)
Work Set Up: Work From Home
Schedule: 2:00 AM to 11:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga
Quick Rundown:
Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower patients to take control of their health and unlock their full potential. As a remote-first employer, we approach every project through our brand values, including championing patient needs and executing relentlessly.
What You'll Do:
- Physician Support: Serve as the first point of contact for the physician network, providing on-demand support for scheduling and internal platform assistance.
- Schedule Management: Collect and enter physician schedules into telemedicine software to ensure they are current and accurate.
- Patient Coordination: Review daily reports and communicate directly with patients to manage, move, or cancel appointments.
- Technical Troubleshooting: Assist physicians with Google Meet and other technical tools to ensure smooth consultations.
- Cross-Team Collaboration: Interface with Customer Service to resolve patient requests and troubleshoot scheduling conflicts.
- Operational Excellence: Maintain composure under multiple priorities while providing professional, immediate responses to all provider requests.
What We're Looking For:
- 1+ year(s) of experience working with physicians or patients in a healthcare or telemedicine setting is preferred.
- Technically savvy with the ability to learn new software quickly. Experience with Zendesk or Salesforce is a plus.
- Ability to lead with clear, candid, and professional communication when dealing with healthcare providers.
- Must be comfortable working the designated Philippine night shift to align with US Eastern Standard Time business hours.
- Motivated or college graduates with applicable majors (Healthcare Admin, Business) are encouraged to apply.
Why You'll Love Joining the CO Fam!
At
Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal.
Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the
US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our
COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing
Coaches!
At CO, it's not just about work - it's about loving where you work. Ready to experience the
best workplace ever We can't wait to welcome you to the team!
