Job Summary
The Property Damage Manager is responsible for overseeing property damage claims, investigations, and resolution processes. This role manages damage assessments, conducts investigations, negotiates settlements, and coordinates with clients, contractors, insurance companies, and legal teams to ensure timely and fair claim resolution while minimizing financial risk.
Key Responsibilities
- Lead and manage property damage investigations for residential, commercial, or industrial properties
- Conduct site inspections and evaluate extent, cause, and impact of property damage
- Gather evidence, review reports, interview involved parties, and document findings
- Coordinate with insurance adjusters, contractors, engineers, and legal representatives
- Negotiate settlements, repair costs, and claim resolutions with insurers and third parties
- Ensure compliance with company policies, legal regulations, and industry standards
- Prepare detailed investigation reports, claim summaries, and recommendations
- Monitor claim progress and ensure timely resolution of cases
- Identify fraud indicators or discrepancies during investigations
- Manage vendor and contractor relationships related to repairs and restoration
- Support risk management initiatives and recommend preventive measures
- Maintain accurate records and case documentation
Qualifications
- Bachelor's degree in Business, Risk Management, Insurance, Criminal Justice, or related field preferred
- 3–7+ years of experience in property damage claims, investigations, insurance, or risk management
- Strong background in investigations, negotiations, and dispute resolution
- Knowledge of property insurance policies, claims handling, and liability assessment
- Experience coordinating with legal teams and external stakeholders
Required Skills
- Investigation and analytical skills
- Strong negotiation and conflict resolution abilities
- Excellent written and verbal communication skills
- Attention to detail and report-writing capability
- Ability to manage multiple cases simultaneously
- Decision-making and problem-solving skills
- Proficiency in Microsoft Office and claims management systems
Key Competencies
- Critical thinking
- Professional judgment
- Customer service orientation
- Time management
- Integrity and confidentiality
