Lead high-impact, cross-functional initiatives that align with company strategy and customer goals
Maintain comprehensive project documentation, including scoping requirements, statements of work, project schedules, RAID logs, and other materials as needed
Assess resource needs and lead cross-functional project teams, ensuring alignment of skills and responsibilities
Monitor and control project scope, schedule, and budget through structured analysis and regular reviews; manage change control processes in collaboration with internal teams and customers
Track and report on project performance using appropriate tools, KPIs, and project governance processes
Partner closely with internal departmentsProduct, Engineering, Services, and Supportto deliver high-quality outcomes throughout the project lifecycle
Proactively identify project risks and develop mitigation strategies to reduce impact on delivery
Ensure adherence to company standards, policies, and established best practices
Maintain strong stakeholder engagement, providing clear and timely communications on project status, milestones, and issues
Escalate critical issues or blockers to leadership in a timely and solution-oriented manner
Manage multiple concurrent projects with varying scopes and complexities
Develop product knowledge across Client's solutions portfolio
Skills/Qualifications:
Bachelor's degree in business, computer science, engineering, information systems, or a related field.
35 years of experience supporting or managing technology projects, in a customer-facing environment.
Strong customer focus with the ability to support expectation management, assist in resolving issues, and contribute to delivering a positive customer experience.
Familiarity with project management software tools, standard methodologies, and industry best practices.
Experience collaborating with Product Managers or cross-functional teams to communicate customer requirements and support product-focused initiatives.
Strong written and verbal communication skills, with the confidence to interact professionally with both internal teams and customers.
Ability to discuss technical topics with non-technical stakeholders and communicate business needs to technical teams.
Excellent organizational and time-management skills, with the ability to handle multiple tasks in a fast-paced environment.
Solid analytical and problem-solving abilities, with a willingness to learn and take initiative.
Working knowledge of project management frameworks such as Waterfall or Agile; familiarity with continuous improvement methodologies (Lean, Six Sigma) is beneficial.
Experience or interest in supply chain, food, grocery, or logistics industries is a plus.
