Project Manager
We are looking for a Project Manager who will drive the planning, coordination, and delivery of key operational and corporate initiatives within our Manila operations. This role will work closely with senior leadership and cross-functional teams to ensure projects are executed on time, aligned with business priorities, and delivered with strong governance and visibility.
The Project Manager will act as the central point of coordination for project milestones, risks, and dependencies while ensuring proper documentation and reporting across all initiatives.
What You'll Do
Project Management & Delivery
- Lead end-to-end project delivery from planning to implementation and post-implementation review
- Define project scope, timelines, stakeholders, and dependencies through structured planning sessions
- Track milestones, risks, and project progress to ensure initiatives stay on schedule
- Escalate blockers proactively and drive solutions to maintain delivery momentum
Stakeholder Coordination
- Work closely with Manila senior leadership to prioritize and sequence operational initiatives
- Coordinate with cross-functional teams including Operations, HR, Finance, Facilities, IT, Risk, and QA
- Support cross-regional collaboration for projects that involve global teams
Governance & Reporting
- Maintain structured project governance, ensuring decisions and changes are properly documented
- Prepare clear and executive-friendly project status reports and dashboards
- Monitor project health and ensure compliance with internal controls and risk frameworks
Process Improvement
- Identify opportunities to improve operational and corporate processes during project execution
- Facilitate post-implementation reviews and document lessons learned for continuous improvement
What We're Looking For
Experience
- At least 24 years of experience in project management
- Background in BPO, shared services, or financial services environments is highly preferred
- Experience managing multi-team, multi-phase projects
Technical Skills
- Hands-on experience using project management tools such as Jira, Smartsheet, Asana, or similar platforms
- Strong experience in project documentation, reporting, and governance
- Ability to manage risks, timelines, and competing priorities
Soft Skills
- Strong stakeholder management and communication skills
- High attention to detail and structured approach to project execution
- Strong problem-solving mindset and risk awareness
- Ability to work independently and drive outcomes
Qualifications
- Bachelor's degree in Business, Operations, or a related field
- Project management certifications such as Agile, PRINCE2, PMP, or Lean are an advantage
