Project Manager

We are seeking a highly analytical and results-driven Project Manager to join our Global Performance Excellence & Performance Management Team within Service Operations.

In this role, you will be responsible for driving the development, quality assurance, deployment, and adoption of critical digital service tools and business intelligence solutions used across our global operations. Acting as a key liaison between business stakeholders and development teams, you will ensure the accuracy, reliability, and continuous improvement of reporting platforms, dashboards, and service management tools that support decision-making at all organizational levels.

This is an exciting opportunity for a project management professional with strong expertise in digital transformation, data analytics, business intelligence, and stakeholder collaboration within a global environment.

Key Responsibilities

Digital Tools Development & Project Management

• Partner with global Service Operations leaders to define, prioritize, and execute enhancements for digital service tools and platforms.
• Manage project activities across the full project lifecycle, including requirements gathering, sprint planning, user acceptance testing, deployment, and post-launch support.
• Coordinate implementation and rollout activities with regional and country Service Operations teams.
• Drive continuous improvement initiatives that enhance operational efficiency, user experience, and business performance.
• Monitor project milestones, risks, dependencies, and deliverables to ensure successful execution.

Business Intelligence & Reporting Solutions

• Lead the development, validation, and deployment of global business intelligence solutions and executive dashboards.
• Support reporting environments including:
• Master Planning
• Service Performance Management
• Resource Utilization
• Sales & Operations Planning (S&OP)
• Services Finance BI
• Services Backlog Intelligence
• Collaborate with development teams to manage enhancement roadmaps and prioritize business requirements.
• Ensure reporting solutions deliver accurate, actionable, and scalable insights for business leaders.

Quality Assurance, Testing & Data Governance

• Perform functional testing and validation of user stories, enhancements, and system changes within development environments before production deployment.
• Execute User Acceptance Testing (UAT) and coordinate issue resolution with development teams.
• Analyze and validate data using SQL, Excel, and reporting tools to ensure accuracy and consistency of business metrics and calculations.
• Conduct formula audits, data reconciliations, and root-cause investigations of reporting discrepancies.
• Identify, document, and track defects, data quality issues, and system improvements through resolution.

Global Deployment & Change Management

• Develop and maintain training materials, process documentation, and user guides.
• Deliver training sessions and workshops to support successful deployment and adoption across regions.
• Engage and support the global user community by promoting best practices and continuous learning.
• Monitor adoption metrics, user feedback, and compliance to drive sustained business value.

Stakeholder Management & Collaboration

• Serve as a trusted partner between business stakeholders, service operations leaders, product owners, and development teams.
• Facilitate discussions to translate business requirements into technical solutions.
• Communicate project progress, risks, and outcomes to global stakeholders and leadership teams.
• Support strategic initiatives that contribute to operational excellence and digital transformation objectives.

Qualifications

Education & Certifications

• Bachelor's Degree in Engineering, Computer Science, Information Systems, Business Administration, or related field.
• Master's Degree is an advantage.
• PMP (Project Management Professional) certification is required.

Experience

• Minimum of 5 years of project management experience within Service Operations, Engineering Services, EPC, Equipment Execution, Digital Transformation, or related environments.
• Proven experience leading cross-functional projects in a global or multicultural organization.
• Demonstrated success driving process improvements, operational excellence initiatives, and digital tool enhancements.
• Experience managing business stakeholders and collaborating with software development teams using Agile methodologies.
• Background supporting customer-facing service organizations is highly desirable.

Technical Skills

Project & Process Management

• Project Management (Waterfall and Agile methodologies)
• Sprint Planning and Backlog Management
• User Acceptance Testing (UAT)
• Process Improvement and Continuous Improvement
• Change Management and Deployment Planning

Data & Analytics

• Advanced Microsoft Excel
• SQL Query Development and Data Validation
• Dashboard Testing and Performance Analysis
• Data Quality Management
• Business Intelligence Reporting

Business Intelligence Platforms

• Power BI
• Tableau
• Other enterprise BI and visualization tools

Enterprise Systems

• Salesforce / CRM platforms
• ERP and Service Management Systems
• Knowledge of Schneider Electric service tools (bFO, bFS) is an advantage

Key Competencies

• Strong analytical and problem-solving skills.
• Exceptional attention to detail and data accuracy.
• Excellent verbal and written English communication skills.
• Ability to influence and collaborate across global, cross-functional teams.
• Strong stakeholder management and relationship-building capabilities.
• Agile mindset with the ability to thrive in fast-paced, evolving environments.
• Effective prioritization and multitasking skills while managing competing business demands.
• Passion for digital transformation, operational excellence, and continuous improvement.

Why Join Us

• Drive high-impact digital transformation initiatives across a global organization.
• Partner with international stakeholders and leadership teams.
• Influence the evolution of enterprise analytics, reporting, and operational performance tools.
• Be part of a collaborative environment focused on innovation, continuous improvement, and business excellence.