Project Manager

As a Project Manager in the PMO, you will manage a combination of cross-practice special projects and operational support projects for the Outsourcing North America business. All projects assigned to the PMO are reviewed and approved by Outsourcing North America leadership. This increasingly includes AI-related initiatives, which you will support in partnership with business and PMO leadership, alongside the PMO's traditional project and operational work.

Operational support projects vary in scope, but typically:

• Have impacts across health, pension and/or service center
• Involve integration with other businesses and enterprise functions across the organization
• Are recurring, ongoing projects
• Create efficiency and consistency across the business
• Include AI-enabled process improvement, automation, or innovation initiatives

Key Responsibilities

Cross-Practice Project Management

• Understand the business requirements for each project
• Schedule and facilitate project kick-off meetings and ongoing meetings
• Provide project status updates to the PMO, the broader business, Outsourcing North America leadership, and the PMO dashboard
• Own the communication plan and project plan
• Manage projects within timelines and budgets
• Track deliverables and task completion from assigned resources
• Foster a collaborative environment and promote a positive team experience
• Hold one-on-one follow-ups with business leaders and project resources as needed
• Consult client teams and clients as needed
• Track and mitigate project risks, and escalate issues
• Identify areas for improvement and recommend corrective actions
• Gather feedback, facilitate debriefs, provide training, and transition projects to the business as needed
• Partner with business leadership to support individual AI-related projects, coordinating execution in alignment with Outsourcing North America's broader AI strategy

Operational Support Management

• Maintain trusted client, contract, vendor, and colleague data for the business
• Consistently deliver ongoing operational reports to the business
• Support the business with SOC and audit compliance
• Support the business with a user access tool for all internal applications
• Provide ongoing support for shared collaboration tools and dashboards
• Enable the business to consistently track progress and adoption of initiatives across all clients

General Responsibilities

• Provide support, feedback, and assistance to members of the PMO and the broader business
• Act as a back-up resource for other PMO members
• Assist with priority setting and business case creation for PMO projects
• Adhere to organizational best practices for project management
• Contribute ideas for continuous process improvement
• Receive guidance and support from the Manager of the PMO

Qualifications

Requirements

• Bachelor's degree or equivalent
• 3+ years of project management experience
• Advanced working knowledge of Microsoft Word, PowerPoint, Excel, and Project
• Relationship management experience in a cross-functional environment, with a demonstrated ability to bring peers and partners together to implement initiatives successfully
• A positive attitude in high-pressure situations, with the ability to negotiate, influence, and drive results
• The ability to balance tactical and strategic thinking, translating strategy into specific goals, tactics, action plans, and deliverables, and communicating effectively across broad audiences
• Effective communication with team members, team leads, and, on occasion, executives and clients
• Team orientation: takes ownership of work and actively contributes to team discussions
• Excellent organization and decision-making skills

Preferred

• Experience working in a PMO environment
• Interest in or exposure to AI-enabled tools and process automation