Outsourcing Project Manager

We're seeking a Project Manager to join the Outsourcing North America (NA) Project Management Office (PMO). In this role, you will lead high-impact cross-practice special projects, manage recurring operational support initiatives, and drive efficiency and consistency across health, pension, and service center practices. As the business accelerates digital transformation, you will also support AI-enabled process improvement, automation, and innovation projects in partnership with business leadership.

The Team

The Outsourcing NA PMO is a dedicated team of professionals focused on identifying, prioritizing, and executing complex, cross-practice initiatives. We partner with executive leadership to streamline operations, drive enterprise integration, and deliver strategic business outcomes.

Job Scope

• Cross-Practice Special Projects: Manage complex, finite projects that integrate Outsourcing NA with broader enterprise functions and lines of business.
• Operational Support: Oversee ongoing, recurring operational processes that enforce consistency, risk compliance, and reporting quality.
• AI & Innovation Initiatives: Partner with leadership to coordinate and execute AI-enabled process improvements, automation, and tech-adoption strategy.

Key Responsibilities

Cross-Practice Project Management

• Execution & Delivery: Own project plans, communication strategies, resource allocation, timelines, and budgets from kick-off to final debrief.
• Governance & Reporting: Maintain PMO dashboards and deliver consistent status updates to key stakeholders, the PMO team, and executive leadership.
• Risk & Stakeholder Management: Track project risks, implement mitigation strategies, escalate critical issues, and consult with internal client teams as needed.
• Change Enablement: Facilitate post-project debriefs, conduct training, and seamlessly transition completed initiatives to core business operations.

Operational Support Management

• Maintain trusted data sets covering client, contract, vendor, and colleague information.
• Deliver recurring operational reports, metrics, and project adoption tracking across client bases.
• Support SOC and audit compliance processes, alongside managing application user access tools.
• Administer shared collaboration tools, internal knowledge platforms, and executive dashboards.

General Responsibilities

• Collaborate with PMO peers, serving as a backup resource and contributing to general business case creation.
• Support continuous process improvement and adhere to company project management standards.

Qualifications & Requirements

• Education: Bachelor's degree or equivalent experience.
• Experience: 3+ years of formal project management experience; PMO environment experience preferred.
• Technical Proficiency: Advanced working knowledge of MS Word, Excel, PowerPoint, and MS Project. Exposure to or interest in AI tools, process automation, and dashboarding is a strong plus.
• Stakeholder & Relationship Management: Proven ability to influence outcomes, negotiate priorities, and build consensus across cross-functional teams and executive leadership.
• Strategic Execution: Strong capacity to balance strategic thinking with hands-on tactical execution—translating high-level strategy into clear goals, action plans, and deliverables.
• Core Skills: Excellent communication, decision-making, organizational, and high-pressure problem-solving skills.

Work Setup: Onsite for 3 month and possible transition to hybrid (2x-3x onsite/week)

Work Location: BGC Taguig City

Work Schedule: Night shift

Work Type: 6-months contract