Project Manager (BPO/Call Center Implementation)

Transparent BPO

Philippines, Quezon City

3-5 Years

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Posted 7 hours ago
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Job Description

Company Description

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Role Description

Transparent BPO is seeking a Project Manager who will lead call center improvement projects by managing plans, timelines, budgets, and cross‑functional teams to drive operational efficiency and customer experience. It also tracks performance metrics, mitigates risks, and implements process, technology, and best‑practice enhancements for continuous improvement. He/she will lead end-to-end implementation of new BPO clients, program launches, structured expansions, and operational transitions — owning execution from planning through go-live and post-launch stabilization.

Minimum Requirements

3–5+ years Project Manager experience with documented end-to-end ownership
Direct experience in a Call Center / BPO environment
Must have personally led at least one BPO client launch or structured expansion, including:

- Hiring ramp alignment

- Training deployment coordination

- Go-live readiness validation

- Post-launch stabilization

Must have coordinated cross-functional teams (Operations, WFM, IT, HR, QA, Finance)
Must demonstrate accountability for timeline control, dependency management, and SLA stabilization
Must have led client-facing implementation meetings

Preferred

PMP certification or formal PM methodology background
Multi-site or multi-country implementation exposure
Experience with system implementations (ACD, WFM, payroll, CRM) within BPO environments.

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