Project Scope: The job in question will be clients signing a quote to replace their SonicWall firewall, with a watchguard firewall. The engineer will work with the project manager (pending), and on-site resources. The idea is the engineer will get a ticket for the firewall, they will login to the clients SonicWall, scope it, rebuild it as a watchguard firewall configuration, then our procurement team will ship the watchguard firewall to the client, schedule on-site to rack it for the client. Then we need this engineer on standby when the on-site is connecting the new firewall, to confirm if everything is functional.
During downtime when they are not doing the above, in cases we don't have enough project work, I will utilize them on other firewall tasks with the vulnerability team.
- Location: Remote (EST preferred)
PLEASE NOTE THIS IS A GENERAL JOB DESCRIPTION
THE DIFFERENCE FOR THIS ROLE IS WE NEED SOMEONE THAT :
1. Has more detailed focus on muti-project work, and heavy knowledge with sonicwall and watchguard firewalls.
2. Has great communication as client communication may be needed; internal communication is highly needed.
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General Job Description:
What you will be doing
- Deploy advanced technical solutions, including but not limited to new deployments and service modifications
- Maintain minimum billable utilization of 80%
- Provide excellent support to customers remotely or onsite as needed
- Execute complex migrations and configurations
- Documenting migration and infrastructure changes and preparing for stead state support post implementation
- Communicate clearly both internally and externally to the progress, issues, and scope changes needed on projects
- Able to pivot and provide solutions when plans change or do not meet the requirements of the project
- Provide input and recommendations to the team to assist with project creation and planning
- Design and build GPOs to enforce policies across organizations
- Install and configure virtual machines and hosts
- Build cloud and on-premises physical servers
- Configure AAD and Microsoft Entra Connect to O365
- Troubleshooting of advanced applications and servers
- Build and design networks, including network and firewall configurations, switch configurations and Wireless networks
- Build and design Active Directory infrastructure following best practices and taking into consideration client needs (on-premises Active Directory as well as Azure AD)
- Deploy high-availability infrastructure (networking, virtualization, clustering)
- Deploy backup and recovery technologies
You'll be successful in this role if you have
- At least 3 to 7 years of experience that is directly related to the duties and responsibilities specified
- Intermediate knowledge of Intune and Autopilot
- Expertise in Windows configurations and services
- Advanced knowledge of DNS (internal and external)
- Advanced knowledge of networking, both physical and virtual
- Advanced knowledge of cloud solutions (AWS, Azure, or OCI)
- Advanced knowledge of virtualization, clustering, and high availability
- Advanced knowledge of Active Directory (Both on-premises and Azure AD)
- Advanced knowledge of M365 licensing, configuration, best practices, and feature set
Required language skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Bonus points for
- Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
- Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc.
- Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system
- Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.)
- MSP Experience
