Role Summary
The Program Manager for Enterprise Value Creation will oversee a portfolio of strategic, multi-department initiatives focused on enhancing revenues, improving operational efficiency, optimizing costs, and strengthening organizational capabilities. This role acts as the central orchestrator connecting multiple workstreams, ensuring alignment, disciplined execution, and measurable financial impact.
The Program Manager will collaborate with leaders across Operations, Talent, Finance, Technology, Client Management, and Corporate Support teams to deliver a cohesive and results-driven transformation roadmap.
Key Responsibilities
Program Leadership & Governance
- Lead the end-to-end management of complex, multi-workstream programs across the organization.
- Establish program governance, cadence, reporting structures, and decision-making mechanisms.
- Ensure individual projects have clear scope, ROI targets, timelines, risks, and performance indicators.
- Drive execution discipline and remove barriers to progress.
Strategic Planning & Alignment
- Translate strategic objectives into actionable roadmaps and coordinated workplans.
- Ensure all initiatives align with the organization's revenue, efficiency, and capability improvement priorities.
- Identify cross-functional dependencies and proactively mitigate impacts.
Value Creation & Financial Tracking
- Build and maintain dashboards to monitor financial outcomes such as revenue uplift, margin optimization, process efficiencies, and cost reductions.
- Coordinate with Finance and project owners to validate and track performance against targets.
- Recommend strategic and operational adjustments to maximize value realization.
Cross-Functional Coordination
- Serve as the primary interface connecting project owners and functional leadership.
- Ensure consistent communication, streamlined collaboration, and timely escalation of issues.
- Facilitate workshops, coordination sessions, and executive updates.
Risk Management & Issue Resolution
- Identify program-level risks early and develop mitigation strategies.
- Resolve interdependencies or bottlenecks affecting workstream progress.
- Maintain compliance with internal governance, reporting, and change management standards.
Reporting & Stakeholder Communication
- Prepare concise, data-driven updates and executive presentations.
- Communicate progress, KPIs, risk status, and financial impacts clearly and consistently.
- Provide insightful recommendations to senior stakeholders.
Qualifications & Experience
- Bachelor's degree in Business, Management, IT, or related discipline; Master's degree preferred.
- 5+ years of experience in Program Management, Transformation, Strategic Operations, PMO, or equivalent roles.
- Demonstrated success in leading cross-functional programs that drive measurable revenue or efficiency improvements.
- Experience in outsourcing, shared services, technology, or operations-heavy environments is an advantage.
- Strong financial acumen with ability to understand value drivers, ROI, and cost structures.
- Proven ability to build strong partnerships with senior leaders and cross-functional teams.
