Program Manager, Business Operations

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you'll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you're ready to help shape the future of enterprise storage, we'd love to connect.

Position Overview:

The Program Manager (Business Operations / PMO) drives high-impact, cross-functional initiatives that improve how the business operates—from new process design through vendor selection and enterprise software implementation. This role leads multiple concurrent programs, building structure in ambiguity and translating leadership intent into clear plans, decisions, and execution. You will partner closely with senior leaders and teams across Operations, Finance, IT, Support, Sales Operations, Product, and Engineering to deliver outcomes on time and with measurable adoption. The ideal candidate is a proactive self-starter with strong business acumen, executive-ready communication, and a passion for learning systems and technology.

Our environment is fast-growing and high-ownership: priorities shift, problems are complex, and teams rely on each other to deliver. Success requires comfort with ambiguity, strong judgment, and an ability to align stakeholders through clear operating rhythms and data-driven decisions.

This is an in-office role in our Makati office. The hours for this position are M-F 8:00 am - 5:00 pm PT.

Base Pay Range

The base pay range of this position is ₱218,923.08 to ₱246,307.69 per month. In addition to base salary, this position is eligible to participate in the Company's bonus program with a target bonus opportunity of 10% of base salary annually, subject to the achievement of individual and Company performance objectives and the terms of the applicable Company bonus plan.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.

• Own end-to-end delivery for multiple concurrent cross-functional programs, balancing scope, timeline, quality, resources, and risk.
• Develop program artifacts: charter, scope definition, work plan, milestones, RAID log (risks, assumptions, issues, dependencies), and communications plan.
• Establish governance and operating cadence: steering committees, executive readouts, decision logs, and consistent stakeholder updates.
• Translate broad leadership direction into structured problem statements, requirements, options, tradeoffs, and recommended decisions.
• Lead vendor evaluation efforts: facilitate requirements gathering, draft RFP/RFQ materials, define scoring models, coordinate demos, and manage due diligence through selection.
• Partner with functional owners to design and document future-state processes, ensuring clear roles, controls, and handoffs.
• Drive software implementation planning: project plan, resourcing, integration considerations, data migration approach, and go-live readiness.
• Coordinate change management: stakeholder mapping, change impacts, training approach, enablement materials, and adoption reinforcement.
• Plan and execute testing (UAT), cutover activities, and post-launch stabilization, ensuring operational continuity.
• Manage cross-functional dependencies and remove blockers by clarifying ownership, sequencing work, and escalating decisively when needed.
• Track outcomes and benefits realization: define KPIs, baselines, targets, and adoption metrics; report progress and course-correct.
• Facilitate structured workshops (process mapping, requirements definition, solution design, retrospectives) and drive clear next steps.
• Produce executive-ready documentation: concise narratives, dashboards, and decision memos with clear recommendations.
• Identify opportunities to standardize tools, templates, and program practices to scale execution across the organization.
• Model high ownership and accountability, coaching teams on effective execution and communication practices (formal or informal people leadership).

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person's potential impact in the role and value their unique path to this point in their career.

Required

• 5+ years of experience in program management, project management, business operations, consulting, or similar cross-functional delivery roles.
• 2+ years leading initiatives that include process design/implementation and/or enterprise software implementations.
• Experience managing multiple projects/programs simultaneously with measurable delivery outcomes.
• Proven track record partnering with senior leaders and presenting structured updates, risks, and decisions.
• Hands-on experience creating and managing program artifacts (charters, work plans, RAID logs, stakeholder/comms plans).
• Bachelor's degree or equivalent practical experience in Business, Operations, Engineering, Information Systems, or related field.

Preferred

• Experience in B2B technology, hardware + software businesses, or operational environments with complex workflows and handoffs.
• Experience leading vendor selection efforts (RFP/RFQ, scoring, demo coordination, due diligence).
• Familiarity with change management approaches and adoption measurement (training, communications, readiness, utilization KPIs).
• Experience working with enterprise tools (project/work management platforms, CRM/ERP/helpdesk concepts, integrations).
• PMP, PgMP, PMI-ACP, CSM, or other relevant program/project management certification.
• Prior people leadership experience (direct management) or demonstrated informal leadership across teams.

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.