ROLE TITLE
Program Director (Client & Delivery Lead)
REPORTING TO:
Managing Partner
Head of Growth
ABOUT LEAPOUT
LeapOut is a premium e-commerce and digital growth agency trusted by brands and institutions that operate in complex, high-stakes environments. We work at the intersection of strategy, execution, and accountabilitydelivering programs that require rigor, sensitivity, and trust.
We are known for:
- Delivering multi-disciplinary programs with discipline and care
- Working closely with senior decision-makers
- Balancing strong execution with respectful, human collaboration
Our values guide how we workespecially on complex programs like this:
- Own it take responsibility end to end
- Be bold (with care) act decisively, communicate thoughtfully
- Never settle raise the bar on quality and delivery
- Malasakit / Conscious community lead with empathy, respect, and teamwork
ROLE OVERVIEW
The Program Director (Client & Delivery Lead) owns the end-to-end success of a large, multi-workstream communications and advocacy programcovering planning, execution, governance, and reporting.
This is a hybrid role with up to 3-4 days/week on-site, working closely with senior stakeholders in a structured, professional environment. You will lead an 812 person delivery unit (mix of LeapOut team members and vendors), ensuring everyone is aligned, accountable, and delivering consistently.
You will serve as the primary client-facing leader while also acting as the internal program integratordriving timelines, quality, approvals, risk management, and partner coordination without drama, confusion, or surprises.
THE PROGRAM (CONTEXT)
This is a government-led, multi-workstream communications program involving coordinated planning, content and communications execution, events support, media and social monitoring, reporting, and strict documentation. The client expects a delivery partner that is present, responsive, transparent, and capable of operating with structure, compliance discipline, and professionalism in a public-sector environment.
WHY THIS ROLE MATTERS
This program demands:
- Clear leadership across multiple workstreams and vendors
- Calm, professional stakeholder management in a high-visibility environment
- Strong documentation, governance, and on-time submissions
- A steady leader who can enforce accountability with diplomacy
The Program Director ensures the client experience is strong and delivery outcomes are excellent.
KEY RESPONSIBILITIES
Client Relationship Ownership
- Serve as the primary point of contact for the client across the engagement
- Build and maintain trusted relationships with senior stakeholders
- Lead regular on-site and online check-ins, status updates, and working sessions
- Manage expectations, scope, and approvals clearly and proactively
- Address issues early and constructivelyprotecting both delivery and trust
Program & Delivery Leadership
- Translate objectives into clear workplans, milestones, and delivery standards
- Own the master project plan, timelines, dependencies, and deliverable trackers
- Coordinate multiple workstreams (strategy, communications, media, content, events, monitoring, reporting)
- Ensure outputs meet required quality, format, and submission standards
- Drive consistent execution across internal team and vendors
Leadership & Team Management (812 staff including vendors)
- Lead the cross-functional delivery team with clarity, structure, and calm urgency
- Assign responsibilities, enforce deadlines, and remove blockers
- Run internal cadence meetings (weekly execution reviews, milestone checkpoints)
- Ensure vendors deliver to specon time, with complete documentation
- Build a culture of accountability without intimidation
Budget, Scope & Accountability
- Track budgets, allocations, and spend across workstreams (including vendors)
- Guard against scope creep while staying solutions-oriented
- Escalate risks early with options and recommendations
- Maintain strong audit-ready documentation, approvals, and sign-offs
Communication, Governance & Reporting
- Maintain clear documentation, trackers, meeting notes, and approval records
- Oversee reporting outputs and executive-ready summaries
- Ensure all submissions are timely, complete, and properly packaged
- Keep LeapOut leadership updated with reliable visibilityno surprises
WHAT WE'RE LOOKING FOR
Core Capabilities
- Strong program/project leadership with client ownership
- Excellent stakeholder management and executive communication
- Organized, disciplined, and strong follow-through
- Comfortable working on-site in structured, high-accountability environments
- Confident coordinating vendors and multi-disciplinary contributors
Leadership & Values
- Highly trustworthy, discreet, and professional
- Calm under pressure; emotionally intelligent and steady
- Able to enforce accountability firmly but respectfully
- Relationship-driven, but decisive when needed
- Leads with clarity, empathy, and structure
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Business, Communications, Management, or related field
- 8+ years experience in program, project delivery, consulting, or client leadership roles
- Track record managing complex, multi-stakeholder programs with strict timelines
- Experience with institutions, public sector work, large enterprise environments, or regulated industries is a strong advantage
WORK SETUP
- Hybrid (up to 3-4 days/week on-site)
- Manila-based (on-site requirement within NCR)
- Full-time, high-ownership role
WHAT YOU'LL GAIN BY JOINING LEAPOUT
- Ownership of a high-impact, high-visibility engagement
- Direct exposure to senior leadership and decision-making
- A role built on trust, autonomy, and real influence
- Opportunity to grow as a client-facing delivery leader
- A culture that values professionalism, empathy, and results
WHAT SUCCESS LOOKS LIKE
- Client stakeholders feel confident, informed, and supported
- Program deliverables are delivered on time, on budget, and to standard
- Team and vendors are aligned, accountable, and productive
- Risks are managed early and thoughtfully
- Leadership has full visibility and trust in execution
