Love Data Shift from Support to Strategy (100% Remote)
Most support roles give you a script. This one gives you the keys to the data driving a global industry.
We are looking for Analytical Problem-Solvers to join a Chicago-based, global SaaS leader in the hospitality and revenue management space. The company handles over 500,000 properties worldwide every day and they need people who can read the story behind the numbers.
The Reality: We aren't looking for traditional customer service agents. We are looking for logical thinkers who want to move from answering tickets to shaping strategy.
The Roles:
- Product Support Specialist: For those with 1+ years of experience in a customer-facing or SaaS environment.
- Graduate Program: Designed for 2025/2026 graduates (or final-year students for internships) looking to kickstart a career in a Global SaaS company.
Responsibilities:
- End-to-End Problem Solving: Take full ownership of complex user challenges, investigating the root cause and navigating them toward a successful resolution.
- Strategic Product Guidance: Act as a consultant for our global users, leading technical walkthroughs that empower them to master the platform's features.
- Deep-Dive Troubleshooting: Research and diagnose intricate issues, identifying creative solutions that improve the user experience and product efficiency.
- Multi-Channel Engagement: Provide high-impact support and clear feedback through a mix of strategic emails, consultative phone calls and live video sessions.
- Operational Excellence: Maintain meticulous records of customer interactions, ensuring every puzzle is solved and documented for the global team.
- Exceed Expectations: Go beyond the standard answer to deliver exceptional value, helping our customers maximize their revenue through data-driven insights.
The Benefits:
- Fast-Tracked Growth: High performers can move into Data, Sales or Product roles as early as 6 months
- Culture: Annual Global Workations
- Work-Life: 100% Remote
- HMO: Comprehensive coverage via Etiqa
- Time Off: 3 weeks of Paid Time Off per year
Are you the one
- Education: Bachelor's Degree
- The Analytical and Data Mindset: A strong interest in analytical thinking. You possess sharp logical reasoning and an excellent academic record in Math subjects (85+). You thrive on investigating the why behind the numbers.
- Mindset: You prefer solving unique puzzles over following a repetitive BPO manual.
- Availability: Ready for a 4:30 AM – 1:00 PM PH shift to sync with global markets.
Ready to move into a Global SaaS Company Send your CV to [Confidential Information]
