Summary
HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth collaborating with major brands to meet consumer needs.
As a Product Support agent you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.
Primary Responsibilities
- Full-time on phone support for HomeWiseDocs customers
- Accurately document and record issues within Salesforce
- Provide a high CSAT and first call resolution rate for client issues
- Achieve or exceed minimum service level requirements set forth by management
- Gain Skills Certification in assigned product support areas
- Perform administrative duties as required
Required Knowledge/Skills/Abilities
- Associate or Bachelor Degree Preferred
- 1-2 years of Customer Service experience.
- Ability to work accurately and with an eye for detail.
- Ability to multitask
- Be able to talk to customers about our products as needed.
- Proficient in PC applications, including Microsoft Office
- Minimum of 30 wpm typing skills.
Top 3 Qualifications
- Great customer service skills required; minimum of 1 year providing high-quality customer service
- Strong technical and troubleshooting skills
- Familiarity with basic office productivity software
COMPETENCIES
CUSTOMER FOCUS
- Seeks to understand customers
- Identifies customer services issues
- Creates customer-focused practices
- Assures customer satisfaction
ANALYTICAL THINKING
- Identifies many possible causes for a problem
- Carefully weighs the priority of things to be done
- Approaches a complex task or problem by breaking it down into its parts and considering each part in detail
ADAPTABILTY
- Looks for ways to make changes work rather than only identifying why change will not work.
- Adapts to change quickly and easily
