Product Specialist, Growth & Customer Experience

Build Features That Strengthen Financial Confidence Across Canada

Join iCash, Canada's largest online short-term lender, powering 1.96 million instant loans and serving over half a million customers nationwide. Since 2016, iCash has delivered fast, fully digital, and responsibly structured lending-saving customers $178M+ while earning thousands of five-star reviews. Licensed across multiple provinces, they combine automation, fair lending, and 24/7 e-Transfer funding to set the fintech benchmark. Here, product innovation meets ethical finance-where growth is engineered, trust is measurable, and every feature directly impacts real financial lives.

Career Snapshot

Employment Type: Full-time
Shift: Night Shift, Weekends Off
Work Setup: Permanent Work from Home
Salary: PHP 50,000 - PHP 75,000

Why You'll Love Working Here

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Role

As Product Specialist, Growth & Customer Experience, you will own the end-to-end customer journey across core lending products in a highly regulated fintech environment. You will identify friction points, unlock growth levers, and translate behavioral insights into measurable product improvements.

This role sits at the intersection of product, data, risk, compliance, and engineering-where responsible lending, experimentation discipline, and customer trust must coexist. Your work will directly influence feature strategy, funnel optimization, and long-term customer lifetime value.

Qualifications

• 3-5 years of experience as a Product Manager or Growth Product Manager
• Strong expertise in Customer Journey Mapping, funnel analysis, and experimentation frameworks
• Proven ability to connect data to user behavior and translate insights into product decisions
• Experience in fintech, lending, payments, or broader financial services
• Strong stakeholder management skills with a high-ownership mindset
• Ability to navigate ambiguity and build early-stage or evolving product features
• Excellent written and verbal communication skills in English

Responsibilities

• Own end-to-end Customer Journey Maps for both products
• Identify growth opportunities, friction points, and funnel drop-offs
• Translate insights into structured product and customer experience improvements
• Lead development of growth-focused product features such as Credit Health
• Define hypotheses, success metrics, and experimentation roadmaps
• Partner with Analytics to request, analyze, and interpret data
• Collaborate with Engineering, Risk, Compliance, and Growth teams to align priorities and delivery
• Ensure a consistent, trustworthy, and compliant customer experience

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Great Places to Work 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!