Job Description
Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.
Summary: As a Product Owner, a typical day involves championing the product vision by representing the customer's perspective and ensuring that the product aligns with their needs and expectations. This role requires continuous engagement with stakeholders to shape and prioritize the product roadmap and backlog. The Product Owner collaborates closely with the product team to facilitate delivery and incorporates feedback through iterative validation and testing. This ongoing process helps to refine the product direction and supports informed decision-making to meet client objectives effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate clear communication between stakeholders and the development team to ensure alignment on product goals. - Continuously evaluate product progress and adjust priorities to maximize value delivery. - Collaborate with cross-functional teams to identify opportunities for product improvement and innovation. - Support the team in understanding customer needs and translating them into actionable user stories. - Monitor market trends and competitor activities to inform product strategy and maintain competitiveness. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Quality Management. - Strong ability to analyze service processes and implement quality improvements to enhance customer satisfaction. - Experience in developing and maintaining service quality metrics and performance indicators. - Skilled in facilitating collaboration among diverse teams to ensure service excellence. - Proficient in using tools and methodologies to monitor and manage service delivery standards. - Excellent problem-solving skills with a focus on continuous service improvement. Additional Information: - The candidate should have minimum 2 years of experience in Service Quality Management. - This position is based at our Manila office. Minimum 2 year(s) of experience is required
