TheProduct Operations Associatewill be working alongside Sales, Account, and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing, and product support activities. He or she takes care of day-to-day activities, servicing account holders.
Responsibilities
- Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper onboarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests
- Assist in facilitating annual general meetings, conduct dry-runs and trainings among C-level executives/board members/ shareholders
- Shape the flow and conduct of a client's annual general meeting with their knowledge of the product
- Manage events and projects based on client needs, and schedule meetings for in-depth discussions on requirements
- Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
- Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats, and/or emails
- Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
- Visit client sites to provide on-site account support as the need arises
- Help in generating and following up sales or business leads
- Compose client correspondence and helpful product guides
- Maintain and update global account team databases and contact lists
- Stay abreast on company products and services
Qualifications
- Bachelor's degree in publications, communications, business, management or equivalent
- A customer service background or account coordination or management experience, is a plus
- Experience in project and events management
- Fast learner and tech-savvy
- Strong familiarity with video-conferencing software
- Excellent people skills
- Patient, flexible and can work under extreme pressure
- Strong organizational, monitoring, and coordination skills
- Focused and detail-oriented
- Strong analytical abilities
- Above average English written and oral communication skills; good in business correspondence
- Can adapt to changing shift schedules:
- Morning Shift (8:00AM 5:00PM)
- Mid Shift (4:00PM 1:00AM)
- Evening Shift (11:00PM 8:00AM)
