Product Manager

Company Description

Complaints FZE is a platform dedicated to managing consumer complaints across the UAE, enabling transparent and efficient issue resolution. Through our primary service, complaints.ae, customers can file complaints, and businesses are provided with efficient tools to respond effectively. We also offer white-label complaint management solutions for mid-sized businesses, empowering them with customizable and user-friendly systems to strengthen customer relationships. Our mission is to promote fairness, accessibility, and responsiveness in complaint resolution, fostering trust and improved communication between companies and their customers.

Role Description

We are seeking a Product Manager for a part-time, remote role to drive the development and growth of our product offerings. Responsibilities include managing the product lifecycle, defining product vision and strategy, gathering and prioritizing requirements, collaborating with cross-functional teams, and ensuring timely delivery of high-quality solutions. The Product Manager will also engage with stakeholders and customers to identify areas for improvement and create innovative solutions to address market needs.

Qualifications

• Strong expertise in Product Management, including product lifecycle management, roadmap planning, and strategy development
• Proficiency in Research, Data Analysis, and Market Trends evaluation
• Experience in User Experience (UX) Design, Wireframing, and Prototyping for product development
• Effective Communication, Stakeholder Engagement, and Team Coordination skills
• Demonstrated problem-solving, decision-making, and analytical abilities
• Background in technology, SaaS platforms, or complaint resolution systems is a plus