Product Catalog And Capacity Specialist

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Produce, maintain, and validate consolidated product catalog and capacity artifacts that support product design, rollout, and lifecycle management by providing a single reference of product constructs, service-to-platform mappings, capacity indicators, and platform lifecycle data, with quality checks for accuracy and compliance

DUTIES AND RESPONSIBILITIES:

• Produce and maintain product catalog artifacts by defining and updating product constructs, attributes, pricing elements, offers, channels, and rating components in approved catalog repositories.

• Validate catalog accuracy and compliance by reviewing product entries against approved product designs, rules, policies, naming standards, and roadmap alignment.

• Support rollout quality checks by reviewing rollout requests for catalog completeness, dependency mapping, service reuse, and avoidance of duplicate or non-standard constructs.

• Maintain product-to-service-to-platform mappings by documenting supporting systems, platforms, and components required to deliver each product.

• Track platform lifecycle and obsolescence indicators by maintaining visibility of OS, database, license, certificate, and EOL/EOS milestones that may impact supported products.

• Capture and monitor product and system capacity indicators by maintaining forecasted demand data and threshold markers, and flagging potential capacity risks to Product Owners.

KPIs:

• Completion and accuracy of product catalog entries for assigned products, covering product constructs, attributes, pricing elements, offers, and channels, validated against approved product designs.

• Completion of catalog quality validation for rollout requests, including completeness checks, dependency mapping, and identification of inconsistencies prior to rollout milestones.

• Availability and maintenance of product-service-platform mappings for assigned products, including documented platform dependencies and lifecycle indicators.

• Identification and flagging of platform lifecycle or capacity risks (EOL/EOS, license, certificate, or threshold breaches) impacting assigned products, with timely notification to Product Owners.

TOP 3-5 DELIVERABLES:

• Validated Product Catalog Inventory

• Rollout Catalog Quality Validation

• Product-Service-Platform Mapping & Lifecycle Register

HIRING REQUIREMENTS:

• Bachelor's degree in Engineering, Information Systems, Business, or a related field.

• 2-4 years of experience in product operations, product support, catalog-related work, service management, or similar roles.

• General understanding of products, services, and customer journeys within a product-based or service-oriented organization.

• Exposure to structured data, inventories, or configuration records, with the ability to maintain accuracy and consistency.

• Analytical mindset with the ability to review information, identify gaps or risks, and flag issues to appropriate stakeholders.

• Strong coordination and communication skills, able to work effectively with Product, Rollout, and Assurance teams.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.