Process Specialist
Analog Devices, Inc. (ADI)- Posted a month ago
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Job Description
About Analog Devices
Analog Devices, Inc. (NASDAQ: ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on and .
Position Summary
We are seeking a Process Specialist to support IT Service Management (ITSM) governance for Engineering IT, compliance, reporting, and continuous improvement initiatives. This role will partner with IT teams and process owners to ensure ITSM processes are standardized, measured, and continuously optimized to improve service quality and operational efficiency.
Key Responsibilities
ITSM Governance & Compliance
Support governance of ITSM processes, including Incident, Major Incident, Problem, Change, Request, and Knowledge Management.
Ensure compliance with ITSM policies, standards, and procedures.
Assist with process audits, reviews, and compliance reporting.
Maintain process documentation, workflows, and governance artifacts.
Reporting & Analytics
Develop and maintain ITSM dashboards, KPIs, and operational reports.
Analyze service management data to identify trends, risks, and improvement opportunities.
Track process performance and provide actionable insights to stakeholders.
Support leadership reporting and service reviews.
Continuous Improvement
Identify process gaps and inefficiencies and recommend improvements.
Facilitate process optimization and automation initiatives.
Support implementation of best practices aligned with ITIL and organizational objectives.
Measure and report the effectiveness of improvement initiatives.
Stakeholder Collaboration
Collaborate with IT teams, service owners, and business stakeholders to drive process adoption and consistency.
Support process training, communications, and awareness activities.
Participate in cross-functional projects related to service management improvements.
Required Qualifications
Bachelor's degree in Information Technology, Engineering, or a related field.
3-5 years of experience in ITSM, process management, governance, compliance, or operational excellence.
Working knowledge of ITIL principles and service management best practices.
Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools.
Strong analytical skills with experience in reporting, dashboard creation, and data analysis.
Proficiency in Microsoft Excel, Power BI, ServiceNow Report or similar reporting tools.
Excellent communication and stakeholder management skills.
Preferred Qualifications
ITIL Foundation certification or equivalent.
Experience with process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement frameworks.
Experience supporting audits, compliance reviews, and governance programs.
Familiarity with workflow automation and AI-driven productivity tools.
Project coordination or project management experience.
Soft Skills
Strong troubleshooting and problem-solving abilities.
Effective communication and teamwork skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset.
Experience with project management and using AI tools to improve productivity is a plus.
More Info
Key Skills
ITSM process management
process improvement methodologies
reporting dashboard creation
Continuous Improvement frameworks
AI-driven productivity tools
ITIL principles
ServiceNow Report
workflow automation
Jira Service Management
About Company
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X . Come join ADI - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.
