Process and Operations Specialist

Key Responsibilities

Process Documentation and Standardization

• Document current-state business processes through stakeholder interviews, workshops, and

discovery sessions.

• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational

documentation.

• Identify process gaps, risks, dependencies, and opportunities for standardization.

• Support the design of future-state processes aligned with business and operational goals.

• Maintain process repositories and ensure documentation remains accurate and up to date.

Continuous Improvement and Transformation

• Support operational excellence initiatives that improve efficiency, quality, compliance, and

customer experience.

• Participate in process improvement projects and structured problem-solving activities.

• Identify opportunities to reduce waste, streamline work, and improve service delivery.

• Help implement best practices, operational controls, and quality standards across teams.

• Contribute to transformation programs that support organizational growth and scalability.

Metrics and Operational Insights

• Develop and maintain operational metrics, dashboards, and performance reporting.

• Analyze process and operational data to identify trends, issues, and improvement opportunities.

• Track initiative progress and measure business impact.

• Provide insights and recommendations to support decision-making.

Stakeholder Partnership and Change Adoption

• Partner with global and regional teams, business leaders, subject matter experts, and service

delivery teams.

• Facilitate discussions to gather requirements, validate processes, and align on solutions.

• Communicate process changes, best practices, and improvement opportunities clearly and

effectively.

• Support change management, training, and knowledge transfer activities to drive adoption.

• Build strong working relationships across a global and cross-functional environment.

Qualifications

Required Experience and Skills

• 1 to 3 years of experience in process improvement, operational excellence, business operations, or

a related field.

• Experience creating process maps, SOPs, work instructions, or other operational documentation.

• Strong verbal and written communication skills with the ability to engage stakeholders at all levels.

• Ability to gather business requirements and translate them into clear and actionable

documentation.

• Strong analytical and problem-solving skills.

• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

• Proactive, self-motivated, and able to work independently with minimal supervision.

• Proficiency in Microsoft Office applications and SharePoint.

Preferred Qualifications

• Experience in a global shared services, operations, Finance, or HR environment.

• Knowledge of Lean, Six Sigma, Operational Excellence, or Continuous Improvement principles.

• Proven ability to take initiative, work independently, and drive projects from discovery to

implementation.

• Hands-on experience creating end-to-end process maps using Microsoft Visio or similar process

mapping tools.

• Strong critical thinking and problem-solving skills with the ability to identify gaps and design

practical future-state solutions.

• Experience developing SOPs, process documentation, and supporting operational excellence and

transformation initiatives.

• Ability to work and communicate effectively across different cultures, regions, and functions.

• Willingness to travel as business needs require.