1. Process Discovery & Mapping
- Conduct workshops with agency SMEs to capture as-is processes.
- Document processes in Signavio using BPMN standards and metadata.
- Ensure alignment with global modeling standards and governance.
2. Design of To-Be Processes
- Work with delivery teams to co-create optimized to-be processes.
- Apply Lean principles to eliminate waste and improve efficiency.
- Incorporate compliance, controls, and customer experience requirements.
- Standardize the projects within process families
- Look up for the opportunities to fix the upstream/downstream processes
3. Time & Motion Study
- Measure cycle time, process time, and wait time for critical steps.
- Identify bottlenecks and quantify improvement potential.
4. Volume Study & Capacity Planning
- Analyze transaction volumes and workload distribution.
- Recommend capacity creation strategies for low/peak loads and SLA adherence.
5. Collaboration for Automation & Enhancements
- Provide detailed process inputs to Business Analysts (BA) for BRD creation.
- Support BA group in defining requirements for:
*Automation (RPA/IPA)
*Analytics dashboards
*ADM (Application Development & Maintenance)
Platform enhancement user stories
- Validate feasibility and ensure process integrity during solution design.
6. Opportunity Identification & Benefit Quantification
- Maintain a Book of Work for standardization, automation, and analytics.
- Quantify benefits in terms of:
*Business Metrics
*Customer Experience
*TAT Improvement
*Cycle time reduction
*Accuracy improvement
*Capacity Creation
- Provide ROI estimates for prioritized initiatives.
7. Testing & Validation
- Participate in UAT for automation and platform changes.
- Validate that implemented solutions align with the to-be process design.
8. Continuous Improvement
- Monitor post-implementation performance and recommend refinements.
- Update Process maps as changes occur.
Qualifications
- 58 years of experience in Process Engineering or BPM roles.
- Lean Six Sigma Green Belt (LSS GB) certification is mandatory.
- Hands-on experience in Lean methodology and process optimization.
- Prior experience in shipping and logistics industry is highly preferred.
- Strong expertise in process mapping tools (Signavio preferred).
- Exposure to automation technologies (RPA/IPA) and analytics platforms.
- Proficiency in capacity planning and time-motion analysis.
- Strong stakeholder management and collaboration skills.
- Excellent analytical and problem-solving abilities.
