We're looking for a Senior Pricing Manager to take end‑to‑end ownership of pricing for our Customer Experience (CX) services across onshore and offshore delivery.
This is a hands‑on individual contributor role operating at a manager level. You'll run pricing largely independently, owning pricing models, cost assumptions, rate cards and margin governance end to end. While you won't manage people, you'll play a critical role in shaping commercial outcomes and supporting sustainable growth through accurate, scalable pricing.
What you'll be responsible for
- Owning and executing CX pricing end to end across new deals, renewals and repricing activity
- Building and maintaining detailed pricing models across voice, non‑voice, blended and outcome‑based services
- Translating operational designs into unit‑based pricing (hourly, FTE, transaction or outcome‑based)
- Managing pricing for both Australian and offshore delivery models, accounting for market‑specific cost drivers
- Owning rate cards, pricing frameworks and core cost assumptions including wages, on‑costs, shrinkage, utilisation and productivity
- Leading pricing for complex or non‑standard opportunities, including bids and strategic renewals
- Performing sensitivity and scenario analysis across volumes, ramp‑ups and margin thresholds
- Ensuring pricing accuracy, documentation standards and governance across all models
- Supporting post‑deal reviews by comparing priced assumptions against actual delivery outcomes
- Acting as the internal subject matter expert on pricing, partnering closely with Finance, Operations, WFM, HR and Commercial teams
What we're looking for
- 8–10+ years experience in pricing, cost modelling or commercial finance, ideally within CX or BPO environments
- Strong understanding of offshore and onshore delivery cost structures, particularly contact centre operations
- Advanced financial modelling skills with a high level of commercial judgement
- Confidence operating independently with end‑to‑end accountability
- Ability to explain complex pricing logic clearly to non‑finance stakeholders
- Strong attention to detail, especially around margin integrity and assumption management
- Advanced Excel capability, including scenario and sensitivity modelling
- Experience supporting complex or non‑standard commercial deals
- CA or CPA qualifications are desirable but not required. Demonstrated pricing expertise is most important.
Why join us
- Senior, autonomous role with real ownership and impact
- Individual contributor position with manager‑level scope and influence
- Exposure across onshore and offshore delivery models
- Collaborative environment with strong commercial and operational partners
Ready to apply
If you're a senior pricing professional who enjoys ownership, complexity and working independently at a high level, we'd love to hear from you.
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