About AI Rudder
AI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement.By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the Role:
As a Presales Architect, you will be at the forefront of our sales efforts, working closely with our clients to understand their unique system needs and develop comprehensive solutions to address clients pain points. Engaging in the RFP/RFI cycles and provide Compliance & Security responses to customer's questions. As we are an AI Agent provider, you will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks.
Key Responsibilities:
- Solution Architecting: Collaborate with the sales team to understand client requirements and develop customized solutions on the basis of Cloud Computing, Cyber Security, Data Centre, Storage, Network with industry best practices, such as HA, DRC and etc.
- Proposal Leadership: Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs) and Requests for Information (RFIs). Collaborate with cross-functional teams to gather necessary information and ensure timely submissions.
- Security Compliance: Coordinate cross‑functional inputs (DevSecOps, Privacy) and deliver polished answers for customers Security & Compliance questionnaire within deadlines.
- Prompt Engineering: In charge of designing and testing with advanced prompt strategies to improve model accuracy and reduce hallucinations in client-specific scenarios.
- LLM Testing & Evaluation: Support the optimization of models (Both Closed-Sourced and Open Sourced) for voice assistants and chatbots. Assist in tracking performance metrics like WER and TTFS for voice latency.
- Benchmarking & Research: Stay updated on the latest AI research (e.g. multimodal LLM, RAG Frameworks, Agentic AI,) and conduct benchmark tests on latency, token usage, and cost-efficiency.
Who You Are
- Professional Background: Proven experience in a presales or technical consulting role, with a focus on technical solutioning for 5+ years or so.
- Educational Background: Possess a degree in Computer Science, Data Science, AI, or a related technical field.
- Systems Engineering: Strong technical background in system components such as gateway, message queue, caching, database, and etc.
- Cloud Proficiency: Strong experience with one of the major CSP technologies, including but not limited to AliCloud, AWS, GCP, Azure and etc.
- Programming: Programming skills in Python. Familiarity with API calls and handling JSON/Protobuf data.
- AI Interest: A strong interest in Generative AI, LLMs, and Natural Language Processing (NLP).
- Problem Solving: A hacker mindset, willing to experiment, fail fast, and iterate on prompts or code to find a solution.
Bonus Points (Nice to Have):
- Experience with Vector Databases (e.g. Qdrant) or RAG frameworks.
- Familiarity with Voice technologies (e.g. VoIP, WebRTC) or audio processing.
- Knowledge of Catalogue lanauges, specifically for testing model performance in Southeast Asian markets.
- Familiarity with cloud platforms like Alicloud, AWS via containerization technologies (Docker/K8s).
Why AI Rudder
- Be part of a pioneering AI company transforming customer engagement through voice automation.
- Collaborate with an international team and gain exposure to cutting-edge technology.
- Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.
- Competitive compensation and a culture that values innovation, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
