Post-Disaster Evaluation & Continuous Improvement Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Leads the post-disaster evaluation, analysis, and continuous improvement efforts of NRRO. Ensures lessons learned from network outages, disaster events, and operational incidents are systematically captured, analyzed, and applied to improve recovery processes, governance frameworks, and overall network resilience. Supports NRRO's transition from recovery to strengthened preparedness.

Leads the post-disaster evaluation, analysis, and continuous improvement efforts of NRRO. Ensures lessons learned from network outages, disaster events, and operational incidents are systematically captured, analyzed, and applied to improve recovery processes, governance frameworks, and overall network resilience. Supports NRRO's transition from recovery to strengthened preparedness.

Duties and Responsibilities:

• Collect and consolidate post-disaster data across all network domains (Core, Transport, Access, Power).

• Conduct Root Cause Analysis (RCA) and Failure Mode Evaluation for network disruptions.

• Evaluate effectiveness of recovery actions, command activation decisions, and resource allocation.

• Identify process gaps, vulnerabilities, and areas for operational improvement.

• Develop recommendations for network design enhancements, resilience measures, and operational procedures.

• Support updates to DR/NRRO playbooks based on lessons learned.

• Facilitate workshops, debriefs, and after-action reviews with internal teams and external partners.

• Track and report on continuous improvement initiatives and their implementation status.

• Ensure knowledge management of disaster events is maintained and accessible for future planning.

Top Deliverables:

• Post-Disaster RCA & Lessons Learned Reports

• Continuous Improvement Plan for NRRO Processes & Network Resilience

• Updated NRRO Recovery & Response Playbooks

• After-Action Review (AAR) Summary Reports

• Dashboard/Tracker for Implementation of Improvement Initiatives

Competencies:

• Analytical & Critical Thinking

• Problem Solving & Decision Support

• Continuous Improvement & Change Management

• Stakeholder Coordination & Facilitation

• Risk Assessment & Mitigation

Skills:

• Root Cause Analysis methodologies (Ishikawa, 5 Whys, FMEA)

• Network performance & incident analysis

• Process improvement and operational standardization

• Data collection, evaluation, and reporting

• Development of hazard maps, risk maps, and vulnerability assessments

• Geographic Information System (GIS) tools and mapping applications

• Workshop facilitation and executive-level reporting

Hiring Requirements:

• Bachelor's degree in Telecommunications, Electrical/Network Engineering, Disaster Management, or related field

• 5-10 years of experience in post-incident evaluation, network operations, or continuous improvement

• Experience in Root Cause Analysis, network resiliency programs, or disaster recovery evaluation

• Strong analytical and problem-solving skills

• Familiarity with telecom operations across Core, Transport, Access, and Power networks

• Experience facilitating workshops and reporting to executive leadership

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.