Lead the solution design, enhancement, validation, troubleshooting, and resolution of store systems and related business applications.
Plan, develop, and implement system upgrades and enhancements, including defining roadmaps, release strategies, and deployment schedules aligned with business objectives.
Collaborate closely with cross-functional IT teams, business stakeholders, and external vendors to deliver complex technology initiatives and ensure seamless implementation.
Manage and coordinate with technology vendors and service providers to guarantee timely issue resolution, service quality, and adherence to agreed service levels.
Oversee end-to-end delivery of store technology projects—from requirements gathering and solution design through testing, deployment, and post-implementation stabilization.
Safeguard the completeness, accuracy, and integrity of store sales and transaction data, proactively identifying and resolving discrepancies.
Provide technical expertise in system integrations, APIs, and middleware tools to enable connectivity between POS and other enterprise platforms.
Maintain, update, and continuously improve technical documentation, operational processes, and standard operating procedures (SOPs).
Research and evaluate emerging technologies, industry trends, and best practices to recommend enhancements to store technology platforms.
Translate complex technical concepts into clear, actionable business language for non-technical stakeholders.
Job Qualifications
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Industrial Engineering or any related field.
3-5 Years of experience in customer service and account management, successfully leading end-to-end Technical Project Implementations—from Discovery, Design, Development, Testing, Production Deployment, through the Stabilization period.
At least 1 year of hands-on experience with POS systems and/or IT support in QSR or retail environments.
Demonstrated experience leading or contributing to large-scale, complex, or matrixed IT project teams, ensuring successful delivery across multiple workstreams.
Solid understanding of APIs and database fundamentals.
Proven experience in developing system enhancement plans, including upgrade roadmaps and deployment schedules for retail technologies.
Strong background in vendor and stakeholder management, driving alignment and ensuring high-quality service delivery.
Hands-on working knowledge of APIs, integrations, and related tools is highly advantageous.
Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).
Jollibee Foods Corporation is the hiring entity for this requisition.
