[Pooling] Project Manager - ERP

The Project Manager will primarily be responsible for managing the delivery of Oracle NetSuite Professional Services implementations of the Oracle NetSuite application. Under the guidance of the Oracle NetSuite delivery methodology, the resource will drive the delivery of Oracle NetSuite's Professional Services engagements according to the agreed upon scope, time and budget - all while ensuring the highest degree of customer satisfaction.

The Project Manager is a key player in leading, tracking and communicating the progress of projects, and in ensuring the quality delivery of Oracle NetSuite's Professional Services. The Project Manager will be responsible for planning customer specific engagements, leading the business requirements development, review and signoff process, leading the execution of results while controlling scope, completing the organizational change process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will lead multiple concurrent projects and work with a number of resources within a matrix environment.

From initiation through to completion, the Project Manager will be responsible for the construction, presentation and signoffs of key results such as project kickoff presentations, project plans, regular status reports, risk and issue logs, and working with the appropriate teams on change orders when required. They will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations with regard to project scope, the Oracle NetSuite delivery model, collaborator roles and responsibilities, timelines, blocking issue and organizational change processes, communication and risk management plans.

Responsibilities include:

• Be passionately customer-focused relentlessly pursue providing an excellent customer experience every time.
• Establish, maintain and deepen client relationships by providing results and going above and beyond.
• Deliver 10+ concurrent projects using the defined Oracle NetSuite delivery methodology.
• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining project momentum.
• Identify and effectively mitigate risks.
• Facilitate resolution of issues and roadblocks, advance when appropriate.
• Communicate well with all collaborators, internal and external, including project sponsors, project managers, and project team members.
• Work collaboratively with project delivery leads and project resources.
• Effectively manage scope, budget, timeline, resources, quality and customer satisfaction throughout the project.
• Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources.
• Forecast and deliver against committed hours for your project portfolio.
• Deliver a diverse scope of services where project management requires analysis of numerous factors.
• Maintain up-to-date knowledge of and compliance with internal processes and procedures.
• Support the Sales cycle through scoping of PS engagements, Executive-level prospect meetings, and solution reviews
• Help to expand PS Sales in installed base of existing customers
• Present and promote the value of NetSuite Professional Services to prospective customers.