Discover your 100% YOU with MicroSourcing!
Position: Placement Administrator
Location: Ortigas, Pasig
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Placement Administrator, you will:
- Serve as the first point of contact for student placement inquiries, providing initial screening and escalating complex cases to Team Leaders.
- Maintain student records within the information system to ensure data consistency, compliance, and accurate tracking of enrollment progress.
- Manage the ticketing system by screening student requests and assigning them to the appropriate staff for resolution.
- Distribute key communications to students regarding self-sourcing and agency assignments to ensure clear understanding of the placement process.
- Collaborate with academics, admissions, and marketing departments to provide a multidisciplinary support approach for all students.
- Update and maintain the Placement FAQ register and process student feedback to identify opportunities for service improvement.
What You Need
Non-negotiables
- Minimum of 5 years of working experience in student services or an administrative capacity within the education industry.
- Strong proficiency in utilizing student information systems (SIS) and digital data analysis tools.
- Exceptional organizational and problem-solving skills with a high degree of attention to detail.
- Excellent communication skills to provide clear, professional advice to students and collaborate across departments.
- Ability to meet strict KPIs, including a 1-working-day response time for student inquiries and tickets.
Preferred Skills/Experience
- Experience in data processing and reporting to drive student satisfaction initiatives.
- Demonstrated ability to handle compliance documentation requirements within regulated educational platforms.
- Proven track record in a multidisciplinary team environment, supporting both specialized officers and general student services.
- Commitment to delivering exceptional customer service and improving service delivery workflows.
- Ability to manage high volumes of data entry while maintaining record accuracy as per institutional policies.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
