PHP Developer (Run & Support E-commerce Engineer)

3-6 Years

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Early Applicant

Job Description

Job Description:

Run & Reliability

Own incident management end-to-end (triage, mitigation, root-cause analysis, postmortems with action items).
Proactively identify performance bottlenecks and lead tuning (PHP, MySQL, caching, queues).
Ensure availability of critical flows: browse cart checkout payment order capture fulfillment.

Continuous Improvement

Day-to-Day Activities

Triage production incidents, coordinating war-room, executing mitigations, communicate status.
Deep-dive into error spikes (HTTP 5xx/4xx patterns, queue backlogs, long-running queries).
Support stakeholders with ad-hoc investigations (orders, payments, invoices, shipments).

Required Qualifications

36+ years in Production Support/Operations/Development for PHP-based web applications.
Strong with PHP debugging; familiarity with pure PHP development.
Solid Linux (shell, systemd, networking basics).
MySQL expertise (slow query analysis and indexing).
CMS expertise in CMS, namely Drupal and Acquia ecosystem.
Project Management Tools expertise namely Atlassian suite (JIRA, Confluence, Bamboo, Bitbucket).
Caching & queues: via Bamboo & Drupal/ Acquia.
Observability: logs (CloudWatch).
Experience supporting payment gateways and order/fulfillment flows in e-commerce.

Nice-to-Have

Soft Skills

Calm, structured communicator under pressure; clear incident comms to technical & non-technical audiences.
Availability through working hours. For an R&S Engineer a person will need to be always available during working hours and have backup during outages.
Ownership mindset, bias for action, and a knack for simplifying complex systems.
Strong collaboration across Delivery and QA teams

Location:

Makati City

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent