Administer and maintain our human resource information systems (HRIS)
Act as a primary contact for daily technical and operational user support
Manage service and support requests relating to our In-house HCM tool, Ticketing
System (Manage Engine)
Effectively resolve incidents or issues through rapid problem solving, solution remediation, effective communication with user groups, and facilitate solution migration
Build effective partnerships with various HR Support and Functional Teams, and other departments
Adapt and quickly learn new tools and feature rollouts by Workday and other technology platforms for delivering efficient solutions
Researches and resolves concerns with minimum supervision based on experience and judgment
Will work closely with the team to provide insights and modifications on several business processes and/or movements in our In-house HCM tool
Maintain functional knowledge of HR processes and compliance
Other tasks and projects that may be assigned by the immediate supervisor
Qualifications:
Education: Associate's or bachelor's degree in business, Technology, HR, or related field preferred or equivalent experience
Previous Experience: At least one (1) year or more of clerical office experience with complex job duties required
HRIS database required
A minimum of three (3) years or more of computer experience preferred
